Lindsay Gaudette
Winsted,CT
Summary
Organized individual dedicated to improving process, profitability, and quality. Pragmatic Analyst versed Workday Integration area. Offering 7 years of experience organizing, modeling and analyzing data to forecast business trends. Efficient, decisive and thorough professional.
Overview
7
7
years of professional experience
Work History
Sr. Business Analyst
Matrix Absence Management Inc.
Phoenix, AZ
08.2022 - Current
- Conducted analysis and assessment of current HR systems, processes and data to identify gaps between Workday functionality and customer requirements.
- Assisted in developing project plans, timelines, deliverables and milestones related to Workday integration implementations.
- Collaborated with IT teams on the development of applications based on business requirements.
- Created test scripts for integrated testing and user acceptance testing.
- Provided post-implementation support by responding promptly to customer inquiries or requests for assistance.
- Collaborated with stakeholders to ensure successful implementation of integration projects.
Data Consultant
Sedgwick
Dublin, OH
07.2021 - 07.2022
- Responsible for gathering and documenting client specific requirements regarding Eligibility, Leave Status Feed and payable policy calculations
- Provides quality control on all new complex client policies and payables prior to scheduled go live date
- Responsible for training and mentoring existing and new business consultants
- Partnering with clients to deliver configuration and technology solutions to support user needs
- Identifying and proposing system enhancements to existing technology capabilities
- Successfully leading client discussions regarding system configuration and file feed requirements
- Assisting in User Acceptance Testing (UAT) validation in preparation for production release.
Business Consultant
Sedgwick
Dublin, OH
01.2019 - 07.2021
- Provided clients with excellent business and technical consulting services through all stages of client implementations by leveraging my functional and technical skills
- Assisted in leave status feed timeline creation, scenario development, and client testing scenarios
- Configured system based on client's needs within testing and production environments
- Presented and documented technical requirements to clients on variety of standard files and feeds
- Tested and validated client's files and feeds while providing feedback on errors that required resolution for successful implementation
- Mapped various vendor files into Sedgwick's required layout to load into the production system
- Assisted in ServiceNow ticketing queue to resolve reported errors and configuration change requests
- Trained new Business Consultants and provided quality control and validation of their work until those individuals were ready to implement clients without assistance.
Patient Financial Services Representative
UConn John Dempsey Hospital
Farmington, CT
01.2018 - 02.2019
- Accepted and processed customer payments in accordance with internal policies and requirements
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
- Oversaw disputes resolution and reconciliation for client accounts
- Worked closely with team members to deliver project requirements, developed solutions, and met deadlines
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated leadership by making improvements to work processes and helping to train others
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Claims Specialist
Metlife
Bloomfield, CT
07.2017 - 02.2019
- Researched and reviewed information to determine validity of disability claims and contacted claimants about decisions
- Maintained knowledge of policies and procedures and disability coverage benefit levels, eligibility systems and verification processes
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items
- Reviewed documentation and accounts to gain full picture.
Education
Associate of Science in Liberal Arts and Sciences -
Northwest Connecticut Community College
05.2017
Health Information Technology Certificate in Health Information Technology -
Northwest Connecticut Community College
05.2017
Skills
- Data Mapping
- Requirements Gathering
- Problem-solving aptitude
- Process Improvement
- Clear and Concise Communication
- Integration Testing
- Workday Integrations via API
- Configuration And Management
Timeline
Sr. Business Analyst
Matrix Absence Management Inc.
08.2022 - Current
Data Consultant
Sedgwick
07.2021 - 07.2022
Business Consultant
Sedgwick
01.2019 - 07.2021
Patient Financial Services Representative
UConn John Dempsey Hospital
01.2018 - 02.2019
Claims Specialist
Metlife
07.2017 - 02.2019
Associate of Science in Liberal Arts and Sciences -
Northwest Connecticut Community College
Health Information Technology Certificate in Health Information Technology -
Northwest Connecticut Community College
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