Lindsay Gross
Nutley,NJ
Summary
Talented professional with experience providing compassionate and quality healthcare services. Skilled in overseeing records, managing medical appointments, and providing clinical support. Committed to providing exceptional care to patients and their families.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Basic Home Infusion
11.2023 - Current
- Confirm the accuracy of home infusion visit details and submit to the billing department
- Responsible for accurately making changes to the field nurses schedules
- Maintain the accuracy of the care plan spreadsheet
- Perform daily administrative duties such as file paperwork, answer phones calls from patients, providers, nurses
- Exhibit strong organizational skills while managing multiple tasks simultaneously with accuracy and efficiency
- Answer telephones and direct calls and voicemails to appropriate staff
Front Desk Receptionist
Willowbrook Pediatrics
08.2023 - 11.2023
- Handled multi-line phone system and promptly transferred calls
- Entered patient data into EMR system
- Processed payments received from patients via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area
- Assisted with completion of forms or sign-in procedures
- Scheduled appointments for patients using office calendar system
- Performed data entry and administrative duties such as filing, scanning documents and submitting data
Surgical Coordinator/Patient Service Representative
Summit Health
01.2021 - 07.2023
- Consulted patients about their basic medical history in order to book preoperative testing
- Worked with the hospital and surgery center to book surgical cases
- Responsible for sending all pre-operative testing to hospitals
- Worked with vendors to supply implants and equipment to the doctors for surgery
- Checked patients in and out and provided them with necessary paperwork
- Made necessary appointments and follow-ups for patients
- Responsible for answering phone calls and assisting patients with their needs
- Maintained an organized and clean work environment
- Communicated with patients in an efficient and friendly manner
Salon Associate
Planet Sun Tanning Salons
01.2020 - 01.2022
- Helped generate salon profit by up-selling tanning lotions
- Reconciled cash and credit card transactions to daily sales
- Sanitized tanning beds, spray tan booths and common areas
- Informed customers of the daily specials and sales on tanning sessions and lotions
- Sold memberships in order to generate higher profits
- Checked in customers and ensured they had a positive experience
Education
Associates in Applied Science Degree - Health Science, Health Information Technology
Eastwick College
Nutley, NJHigh School Diploma -
Nutley High School
Nutley, NJSkills
- Medical Terminology
- Surgical Coordinating
- Administrative Skills
- Customer/Patient Service
- Data Entry
- Consulting Patients
References
References available upon request
Timeline
Patient Care Coordinator
Basic Home Infusion
11.2023 - Current
Front Desk Receptionist
Willowbrook Pediatrics
08.2023 - 11.2023
Surgical Coordinator/Patient Service Representative
Summit Health
01.2021 - 07.2023
Salon Associate
Planet Sun Tanning Salons
01.2020 - 01.2022
Associates in Applied Science Degree - Health Science, Health Information Technology
Eastwick College
High School Diploma -
Nutley High School
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