Lindsay Howard
Los Angeles,CA
Summary
Highly organized and detail-oriented Administrative Professional with over 5 years of experience in managing complex office procedures and tasks. Seeking to leverage proven skills in office management, data organization, and scheduling in a challenging administrative role. Committed to improving office efficiency and productivity by providing exceptional clerical support.
Overview
21
21
years of professional experience
Work History
Business/Financial Department
Carmax
Inglewood, CA
07.2017 - Current
- Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
- Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
- Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
- Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts
- Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.
- Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
- Mentor new Business Office Associates, as well as train other store departments on Business Office process and procedure
- Clerical responsibilities may include, but are not limited to copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
- Answers multi-line phone system responds to callers’ needs and direct calls as appropriate. Verifying customer insurance and coverages.
Medical Billing and Insurance and Receptionist
Safety Works Medical
Lawndale, CA
12.2007 - 05.2017
- 50+ wpm, 10 key, Cpt-4 and ICD-9 coding Medi-soft literate, Microsoft word and excel, worker compensation billing, medical terminology, knowledge of EOB’s, HCFA 1500 billing.
- Scheduling appointments, verifying commercial and government insurance policies. Answering multi-line phone system responds to callers’ needs and direct calls as appropriate.
- Data entry, faxing, filing, follow up’s, denials, rebilling and collections.
Secretary Assistant
Tania Ferrier Secretary
West L.A, CA
06.2005 - 10.2007
- Filing, scheduling, data entry, multitasking and prioritizing, 10 key.
- Typing and interacting with customers over the phone.
Education
Medical Billing Insurance and Coding
Everest College
Gardena, CA11.2008
High school - General Education
Washington Prep High School
Los Angeles, CA06.2003
Skills
Achieved typing speed of 50 words per minute Managed data entry processes utilizing 10-key expertise Contributed to efficient record-keeping operations
Timeline
Business/Financial Department
Carmax
07.2017 - Current
Medical Billing and Insurance and Receptionist
Safety Works Medical
12.2007 - 05.2017
Secretary Assistant
Tania Ferrier Secretary
06.2005 - 10.2007
Medical Billing Insurance and Coding
Everest College
High school - General Education
Washington Prep High School