Lindsay Kemp
Livonia,MI
Summary
Professional healthcare leader with strong background in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.
Overview
14
14
years of professional experience
Work History
Lead Medical Assistant
Foot Healthcare Associates
04.2013 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Promoted a positive clinic atmosphere by fostering open communication, leading staff meetings, and providing constructive feedback on clinic operations.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
Customer Service Representative
Kohls Corp
01.2013 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Homecare Aid
Munson Medical Center
01.2011 - 01.2013
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
Associate of Science - Nursing
Northern Michigan University
Marquette, MI01-2011
Skills
- HIPAA compliance
- Clinical leadership
- Scheduling and appointment management
- Patient education and counseling
- Professionalism and ethics
- Compassionate
Timeline
Lead Medical Assistant
Foot Healthcare Associates
04.2013 - Current
Customer Service Representative
Kohls Corp
01.2013 - 01.2015
Homecare Aid
Munson Medical Center
01.2011 - 01.2013
Associate of Science - Nursing
Northern Michigan University
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