Lindsay Chittenden
Cheshire,MA
Summary
Focused 911 dispatcher bringing several years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders. Strengths include strong communication skills, calm under pressure, and efficient handling of high-stress situations. Proven ability to dispatch appropriate resources swiftly and accurately. Committed to making significant impact in community safety and emergency preparedness.
Overview
15
15
years of professional experience
Work History
911 Dispatcher
Berkshire RECC 911
Pittsfield, MA
01.2025 - Current
- Dispatched police officers and emergency personnel to calls for service for 25 communities
- Used radio, telephone and computer system to update first responders with new information.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Provided pre-arrival instructions to callers in life threatening situations.
911 Dispatcher
Berkshire County Sheriff's Office 911 Center
Pittsfield, MA
07.2010 - 07.2024
- Dispatching for 26 communities.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Coordinated activities between multiple agencies during emergency situations.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- CJIS validations, entering in stolen motor vehicles, warrants, ect.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Provided pre-arrival instructions to callers in life threatening situations.
911 Dispatcher
North Adams Police Department
North Adams, MA
03.2014 - 05.2022
- Dispatching for one town, police, fire & EMS.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Provided pre-arrival instructions to callers in life threatening situations.
- Entering in warrants, stolen motor vehicles, missing persons.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
Education
High School Diploma -
McCann Technical High School
North Adams, MA06.1998
911 Certification -
State 911 Academy
Taunton, MA07.2010
Skills
Strategic thinking
- Computer aided dispatch
- Radio communication
- Emergency response coordination
- CJIS compliance
- Multi-line telephone operation
- Attention to detail
- Time management
- Team collaboration
- Map reading skills
- Basic life support
- Database queries
- Active listening
- Works Well Under Pressure
- Information gathering and relay
- Police and fire procedures
- NCIC database
Contact Objective
I'm looking to broaden my knowledge, use my skills that I possess to better the communities we serve. I'm looking to better myself by helping others succeed at working in the 911 dispatch field.
Accomplishments
- 2024 EMS COMMUNICATION SPECIALIST OF THE YEAR AWARD
References
References available upon request.
Timeline
911 Dispatcher
Berkshire RECC 911
01.2025 - Current
911 Dispatcher
North Adams Police Department
03.2014 - 05.2022
911 Dispatcher
Berkshire County Sheriff's Office 911 Center
07.2010 - 07.2024
High School Diploma -
McCann Technical High School
911 Certification -
State 911 Academy
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