Lindsay Martinez
Staten Island
Summary
Dynamic Shift Lead at Better Gourmet with a proven track record in conflict resolution and productivity monitoring. Expert in training and mentoring staff to enhance team performance, ensuring exceptional customer satisfaction. Recognized for strategic planning and maintaining operational excellence, contributing to a thriving business environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Better Gourmet
11.2023 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Sales Associate
DSW Shoe Warehouse
11.2025 - 03.2026
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Camp Counselor
Kiddie Academy
07.2024 - 08.2024
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Implemented rules and regulations to enforce discipline and compliance.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
Education
High School Diploma -
Curtis High School
105 Hamilton Ave Skills
- Productivity monitoring
- Production leadership
- Staff onboarding
- Shift leadership
- Conflict resolution
- Friendly and outgoing
- Verbal/written communication
- Reliable and punctual
- Store opening and closing
- Goal oriented
- Strategic planning
- Service oriented
- Listening skills
- Sales strategies
Certification
- Certified food handlers
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
DSW Shoe Warehouse
11.2025 - 03.2026
Camp Counselor
Kiddie Academy
07.2024 - 08.2024
Shift Lead
Better Gourmet
11.2023 - Current
High School Diploma -
Curtis High School