Lindsay Matrumalo, CVBL
Derry,NH
Summary
Highly skilled and enthusiastic professional with over 13 years of experience leading veterinary hospitals, including multi-site management. Successfully increased employee engagement and retention, resulting in significant revenue growth in each location. Focus on servant leadership and mental health support has driven proven results in employee satisfaction and best medical practices, as well as leading to higher client satisfaction. Strong people-leader with a focus on individual's well-being, to best support those individuals providing top care to their patients. Veterinary assistant background allows for better understanding of what the team on the floor is experiencing, allowing for optimal team support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hospital Director
Vca Capital Area Veterinary Emergency And Specialty
2021.11 - Current
- Managed HR-related responsibilities in compliance with state and federal law.
- Marketed hospital to prospective clients and primary care veterinarians by identifying and attending relevant local and regional events.
- Tracked metrics to develop sound revenue cycle analysis and reporting.
- Maintained up-to-date information in electronic medical records software.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Developed and updated department goals and achievements throughout fiscal year.
- Established and maintained effective communication with staff, veterinarians, and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- By focusing on positive culture and supportive learning environment, recruited and retained 15 specialty and ER veterinarians, and over 95 support staff. This resulted in revenue growth of about 75% over two years.
Area Practice Manager
Banfield Pet Hospital
2016.02 - 2021.11
- Multi-site leadership of 4-5 hospitals at any given time, while supporting home hospital of 6 veterinarians and over 30 support staff.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Established and maintained effective communication with staff, veterinarians, and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Maintained technical skills by filling veterinary assistant role as needed. Tasks included medical record keeping, patient care and histories, injectable and oral medication administration, anesthesia monitoring, utilizing Idexx analyzers, and other tasks as needed.
Hospital Manager
VCA Hospitals
2013.05 - 2016.02
- Established work schedules and assignments for 15-25 staff, taking into account workload, space and equipment availability.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with clients in effort to provide most effective medical advice.
- Maintained technical skills by filling veterinary assistant role as needed. Tasks included medical record keeping, patient care and histories, injectable and oral medication administration, anesthesia monitoring, utilizing Idexx analyzers, and other tasks as needed.
Veterinary Assistant
VCA Hospitals
2009.10 - 2013.05
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Answered owner animal health questions and advised on best care practices.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Cleaned, sterilized and maintained surgical instruments and equipment.
Education
Bachelor of Science - Wildlife Ecology
University of New Hampshire
Durham, NH05.2009
Skills
- Servant Leadership
- Multi-site Management
- Employee Training Program
- Employee Recruitment and Hiring
- Operating Plans Development
- Financial Operations Oversight
- Critical Thinking
- Change Management
- P&L Management
- Performance Reviews
Certification
- Certified Veterinary Business Leader
Timeline
Hospital Director
Vca Capital Area Veterinary Emergency And Specialty
2021.11 - Current
Area Practice Manager
Banfield Pet Hospital
2016.02 - 2021.11
Hospital Manager
VCA Hospitals
2013.05 - 2016.02
Veterinary Assistant
VCA Hospitals
2009.10 - 2013.05
Bachelor of Science - Wildlife Ecology
University of New Hampshire
- Certified Veterinary Business Leader
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