Outgoing VTIT/CSR Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
VTIT/CSR Supervisor
Peavine Animal Hospital
12.2022 - Current
Built positive rapport and relationships for high levels of customer satisfaction.
Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Coached and mentored service representatives to deliver polite, professional customer interactions.
Supervised large teams with guidance, support and direction for high-quality customer care.
Evaluated staff performance and provided feedback to improve customer service delivery.
Patient/Client relationship, Surgery prep/drug protocol/administration/IV Catheters/Vaccines, Asst/Technician to Veterinarians
IDEXX Blood Machine Maintenance/Problems
Veterinary Assistant
Valley Veterinary Hospital
08.2022 - 12.2022
S.O.A.P Notes
Providing general nursing care
Administering first aid for emergencies
Recorded symptoms and documented medical observations to inform treatment decisions
Collected patient biopsies and blood samples for laboratory analysis
Managed medical intervention and therapy for animals in collaboration with veterinarian
Prepared animals for surgical procedures
VTIT/Hospital Manager/Safety
North Hills Veterinary Clinic
02.2016 - 08.2022
Patient/Client relationship,
Surgery prep/drug protocol
Administration/IV Catheters/Vaccines,
Asst/Technician to Veterinarians
Drug logs
Pharmacy
Clinic safety manager/Osha/State Board
Inventory/ordering
Blood Machine(IDEXX) maintenance
HCBS Coordinator
Arizona Care Providers, LLC
10.2008 - 09.2015
Manager of 283 patients, Manager of 400+ caretakers, CPR/First Aid Instructor, Article 9 Instructor, IEP meetings, Welfare checks, Payee, Habilitation goals
Education
Associate of Science - Animal Science
Penn Foster
Scottsdale, AZ
10.2023
Certificate - Phlebotomy
Carrington College-Reno
Reno, NV
11.2021
Skills
Coordination
Preventive maintenance
Client Communication
Recruiting
Employee Orientation
Veterinary Technician Experience
Laboratory Experience
Delegating Work
Performance Evaluation
Workflow Management
Time Management
Decision-Making
Team Building and Leadership
Positive and Constructive Feedback
Handling Escalations
Problem-Solving
Certification
First Aid Certification
Timeline
VTIT/CSR Supervisor
Peavine Animal Hospital
12.2022 - Current
Veterinary Assistant
Valley Veterinary Hospital
08.2022 - 12.2022
VTIT/Hospital Manager/Safety
North Hills Veterinary Clinic
02.2016 - 08.2022
HCBS Coordinator
Arizona Care Providers, LLC
10.2008 - 09.2015
Associate of Science - Animal Science
Penn Foster
Certificate - Phlebotomy
Carrington College-Reno
First Aid Certification
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