Lindsay Olheiser
Reno,NV
Summary
Outgoing VTIT/CSR Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
VTIT/CSR Supervisor
Peavine Animal Hospital
12.2022 - Current
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Patient/Client relationship, Surgery prep/drug protocol/administration/IV Catheters/Vaccines, Asst/Technician to Veterinarians
- IDEXX Blood Machine Maintenance/Problems
Veterinary Assistant
Valley Veterinary Hospital
08.2022 - 12.2022
- S.O.A.P Notes
- Providing general nursing care
- Administering first aid for emergencies
- Recorded symptoms and documented medical observations to inform treatment decisions
- Collected patient biopsies and blood samples for laboratory analysis
- Managed medical intervention and therapy for animals in collaboration with veterinarian
- Prepared animals for surgical procedures
VTIT/Hospital Manager/Safety
North Hills Veterinary Clinic
02.2016 - 08.2022
- Patient/Client relationship,
- Surgery prep/drug protocol
- Administration/IV Catheters/Vaccines,
- Asst/Technician to Veterinarians
- Drug logs
- Pharmacy
- Clinic safety manager/Osha/State Board
- Inventory/ordering
- Blood Machine(IDEXX) maintenance
HCBS Coordinator
Arizona Care Providers, LLC
10.2008 - 09.2015
- Manager of 283 patients, Manager of 400+ caretakers, CPR/First Aid Instructor, Article 9 Instructor, IEP meetings, Welfare checks, Payee, Habilitation goals
Education
Associate of Science - Animal Science
Penn Foster
Scottsdale, AZ10.2023
Certificate - Phlebotomy
Carrington College-Reno
Reno, NV11.2021
Skills
- Coordination
- Preventive maintenance
- Client Communication
- Recruiting
- Employee Orientation
- Veterinary Technician Experience
- Laboratory Experience
- Delegating Work
- Performance Evaluation
- Workflow Management
- Time Management
- Decision-Making
- Team Building and Leadership
- Positive and Constructive Feedback
- Handling Escalations
- Problem-Solving
Certification
First Aid Certification
Timeline
VTIT/CSR Supervisor
Peavine Animal Hospital
12.2022 - Current
Veterinary Assistant
Valley Veterinary Hospital
08.2022 - 12.2022
VTIT/Hospital Manager/Safety
North Hills Veterinary Clinic
02.2016 - 08.2022
HCBS Coordinator
Arizona Care Providers, LLC
10.2008 - 09.2015
Associate of Science - Animal Science
Penn Foster
Certificate - Phlebotomy
Carrington College-Reno
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