Lindsay Redick
Davison
Summary
Dynamic front desk receptionist with proven expertise in customer service and office administration honed at North Oakland ENT and other establishments. Excelled in creating welcoming environments, enhancing customer satisfaction, and streamlining appointment scheduling. Demonstrates exceptional attention to detail and communication skills, adept at multitasking and maintaining confidentiality. Achieved significant improvements in office workflow efficiency.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
North Oakland ENT
10.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collected copayments and balances, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
Front Desk Receptionist
Grand Blanc Family Footcare
07.2024 - 09.2024
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collected co payments, processed transactions and updated relevant records.
Office Helper/monitor
Hahn Intermediate Schools
01.2021 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Made copies and sent fax
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved patient problems and complaints.
Education
Associates Of Science - Medical Billing Administrative Specialist
Ross Medical Education Center
Remote07.2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Oral and writing communication
- Scheduling appointments
- Office organization
- File organization
- Office administration
- Multi-line telephone systems
- Call routing
- Call forwarding
- Multitasking and organization
Timeline
Front Desk Receptionist
North Oakland ENT
10.2024 - Current
Front Desk Receptionist
Grand Blanc Family Footcare
07.2024 - 09.2024
Office Helper/monitor
Hahn Intermediate Schools
01.2021 - 04.2023
Associates Of Science - Medical Billing Administrative Specialist
Ross Medical Education Center
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