Lindsay Reese
Brighton,CO
Summary
Experienced, goal-oriented professional with astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
10
10
years of professional experience
Work History
Patient Registration Representative
Children's Hospital Of Colorado
Broomfield, CO
02.2023 - Current
- Managed patient registration processes to ensure accurate data entry and compliance with hospital policies.
- Coordinated insurance verification and eligibility checks for diverse patient populations.
- Implemented workflow improvements that enhanced patient intake efficiency and reduced wait times.
- Trained new staff on registration procedures, systems, and customer service protocols.
- Collaborated with clinical teams to streamline patient flow and improve overall service delivery.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Provides patient support services which may include registration, scheduling, patient greeting and providing directions, patient check in/out and follow-up visit support.
- Utilizes and remains up to date with department office operations and established policies and procedures.
- Provides customer service support and assistance to patients, families, physicians and other internal/external customers.
- Supports health insurance management functions by collecting patient insurance information, documenting the patient’s method of payment and/or collecting payment financial responsibility. May also include supporting referrals and pre-authorizations and benefits/eligibility determinations.
- Ensures patients are informed of benefits and associated costs by creating and communicating personalized estimates of financial responsibility.
- Provides and obtains signatures for the appropriate treatment consent forms from patients/families. Maintains current understanding of patient access policies, state laws and regulations including acknowledgement documents, legal guardian verification and consent collection.
- Obtains and documents patient demographic information.
- Receives patient calls or inquiries to schedule appointments, complete registration functions and route calls as appropriate.
- Performs data entry functions, including entering patient demographic information and patient updates in a medical records system.
- Conducts patient and family rounding to ensure patient’s/family’s comfort level.
- Member of the North Campus PRR Governance committee.
- Member the North Campus PRR Social Committee.
Self Employed
First Response Cleaning, LLC
Brighton , CO
04.2016 - 12.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Scheduling for several clients
- Scheduling and payroll for 2 to 4 employees
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
ED Registration Representative
Platte Valley Hospital
Brighton, CO
06.2016 - 12.2018
- Processed payment files and analyzed audit reports.
- Performed various clerical duties supporting emergency department operations.
- Supplied patients with pertinent information and obtained signatures on medical, legal and financial forms.
- Analyzed accounts, responded to various registration inquiries and resolved issues.
- Reviewed, assessed and evaluated patient registrations and confirmed accuracy of demographic and financial data.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Documented work comp injuries
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms using Epic.
Skills
- Customer Relations
- Time Management
- Customer Satisfaction
- Medical Office Procedures
- HIPAA Guidelines
- Administration and Operations
- Friendly and Relatable
- Data Entry Software
- Insurance Authorizations
- Some College Concentrating on Theory and Practice and Administration
- EPIC
- Patient relations
- Patient confidentiality
- ECE courses in Child Development
Timeline
Patient Registration Representative
Children's Hospital Of Colorado
02.2023 - Current
ED Registration Representative
Platte Valley Hospital
06.2016 - 12.2018
Self Employed
First Response Cleaning, LLC
04.2016 - 12.2023