Lindsay Refvem
Summary
My first position as a sales consultant at Toyota of Kirkland has prepared me for success at any car dealership. When I began as a new sales consultant, my potential was recognized early and I was selected to join the vehicle acquisitions department where I was responsible for appraising cars and determining the best possible offer for the dealership while also making a deal with the customer. I then transitioned over to the internet sales team where I managed several hundred internet leads, finding out how to quickly qualify the serious customers, set an appointment and make the deal.
In addition to my professional experience, I bring a unique perspective cultivated through my passion for horse riding and volunteer work with horse rescue organizations. These experiences have honed my ability to build trust, manage complex situations, and communicate effectively—skills that translate seamlessly into working with clients in finance. Volunteering has also taught me the importance of empathy and problem-solving, qualities essential for guiding customers through financial decisions. My dedication to both personal growth and community engagement reflects the same commitment I would bring to your dealership's finance team.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Toyota Of Kirkland
08.2019 - Current
- Proven ability to manage and convert internet leads by utilizing CRM tools, timely follow-ups, and tailored communication strategies.
- Strong negotiation skills to achieve favorable terms for both the dealership and customers, ensuring win-win outcomes.
- Mastery of the classic steps of the sales process: prospecting, qualifying, presenting, handling objections, closing, and follow-up.
- Consistent track record of meeting and exceeding monthly sales targets by adapting to customer needs and market trends.
- Adept at building trust and rapport with customers, resulting in high satisfaction scores and repeat business.
- Comprehensive knowledge of vehicle features, financing options, and aftermarket products to maximize sales opportunities.
- Skilled in upselling and cross-selling to enhance customer value while boosting dealership profitability.
- Strong ability to educate customers on financial terms and processes, simplifying complex information to build confidence.
- Proficient in maintaining long-term customer relationships through personalized follow-ups, service reminders, and loyalty incentives.
- Collaborative team player with a commitment to delivering exceptional customer service and contributing to a positive dealership culture.
Education
Skyline High School
Skills
- Strong negotiation skills
- Sales process integration
- Client trust-building skills
- Automotive financing knowledge
- Clear financial presentations
- Upselling and cross-selling
- Consistent performance delivery
- Collaborative team leadership
Timeline
Sales Consultant
Toyota Of Kirkland
08.2019 - Current
Skyline High School