Lindsay Salapow
Pittsburgh,PA
Summary
Proven leader in territory and business growth, leveraging expertise in sales closing and client retention to exceed targets at SNAP Finance. Skilled in building robust relationships and driving business expansion, demonstrated through strategic territory expansion and a commitment to excellence in customer service. Achieves results by fostering team collaboration and innovative problem-solving.
Overview
14
14
years of professional experience
Work History
Territory Sales Manager
SNAP Finance
Pittsburgh, PA
10.2022 - 09.2024
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Drove team revenue totals by bringing in top sales numbers.
Client Success Manager
SNAP Finance
07.2021 - 10.2022
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Established a reputation for excellence in customer service, resulting in increased client referrals and expansion of business opportunities.
- Coordinated training sessions for clients on new product features, enhancing user adoption rates and overall satisfaction levels.
- Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.
- Maintained high level of understanding regarding industry trends, legislation, compliance, and competitor activity.
Business Credit Manager
ALG, LLC
Pittsburgh, PA
01.2019 - 07.2021
- Analyzed personal and business credit profiles and credit reports daily and provided personalized credit recommendations to help customers overcome various credit obstacles.
- Developed strong business relationships with a nationwide network of business lenders who offered a multitude of funding products through professional communication.
- Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
- Sold a multitude of business credit building and funding services to new and seasoned business owners after assessing the client's needs and goals.
- Managed the entire end-to-end credit and lending approval process from application review through contract negotiation and final execution.
Credit Manager
Awesome Life Group, LLC
Pittsburgh, PA
02.2018 - 01.2019
- Evaluated complex customer profiles by obtaining and comprehensively reviewing credit reports to offer personalized recommendations to help customers overcome credit obstacles.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Implemented an effective training program for new hires that accelerated their ability to contribute effectively within the team environment quickly.
Credit Consultant
Awesome Life Group, LLC
Pittsburgh, PA
10.2017 - 02.2018
- Improved client credit scores by providing personalized credit counseling and developing effective debt management plans.
- Managed a diverse client portfolio by offering tailored solutions and maintaining consistent communication to meet their unique needs throughout the consulting process.
- Collaborated with lenders and creditors to negotiate favorable terms for clients, resulting in reduced interest rates and waived fees.
- Mentored junior consultants in best practices for credit consulting and customer service, contributing to overall team success.
- Boosted client financial literacy through comprehensive education on budgeting, saving strategies, and responsible borrowing practices.
- Maintained up-to-date knowledge of industry trends, ensuring the provision of relevant advice to address evolving client needs.
Teacher
The Goddard School of Cranberry
Cranberry Township, PA
07.2016 - 09.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Assistant Teacher
St Bernard School
Mount Lebanon, PA
08.2013 - 06.2016
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Branch Manager
Citizens Bank
Wexford, PA
01.2012 - 01.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Assessed employee performance and developed improvement plans.
- Consulted customers to boost product sales and services.
Wealth Management Consultant
PNC Bank
02.2011 - 12.2012
- Built strong relationships with high-net-worth clients through consistent communication and tailored advice.
- Enhanced client satisfaction by providing personalized wealth management solutions and strategies.
- Collaborated with an interdisciplinary team of professionals to develop customized wealth management strategies for each client.
Education
No Degree - Communications And English Writing
University of Pittsburgh-Main
Pittsburgh, PAReal Estate Licensure - Residential Real Estate
REALTORS Educational Institute
Pittsburgh, PASkills
- Territory expansion
- Sales closing
- Territory Growth
- Business growth and retention
Languages
French
Limited Working
Timeline
Territory Sales Manager
SNAP Finance
10.2022 - 09.2024
Client Success Manager
SNAP Finance
07.2021 - 10.2022
Business Credit Manager
ALG, LLC
01.2019 - 07.2021
Credit Manager
Awesome Life Group, LLC
02.2018 - 01.2019
Credit Consultant
Awesome Life Group, LLC
10.2017 - 02.2018
Teacher
The Goddard School of Cranberry
07.2016 - 09.2017
Assistant Teacher
St Bernard School
08.2013 - 06.2016
Branch Manager
Citizens Bank
01.2012 - 01.2013
Wealth Management Consultant
PNC Bank
02.2011 - 12.2012
No Degree - Communications And English Writing
University of Pittsburgh-Main
Real Estate Licensure - Residential Real Estate
REALTORS Educational Institute