Lindsay Shannon
Elkhorn,NE
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Director of Operations
Prestige Wealth
04.2023 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Established and monitored quality assurance standards to achieve operational excellence.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Interacted well with customers to build connections and nurture relationships.
Stay-at-Home Mother
Self
12.2019 - 04.2023
- Full-time caregiver for 3.5 years with a strong emphasis on managing and organizing household activities.
- Proficient in multi-tasking, time management, and problem-solving, ensuring the smooth operation of a busy household.
- Demonstrated ability to adapt to challenging situations with grace and efficiency.
- Developed excellent communication and interpersonal skills through interaction with family members and various community organizations.
- Actively engaged as Classroom Coordinator for 2 years to maintain and enhance professional skills during career break.
Executive Assistant
Robert B. Daugherty Foundation
05.2014 - 12.2019
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Filed paperwork and organized computer-based information.
Account Representative
State Farm
04.2012 - 01.2014
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Contacted customers to assess satisfaction and current needs.
- Researched and recommended new products to meet customer needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
Education
Bachelor of Science - Communication Studies
University of Nebraska - Lincoln
Lincoln, NE05.2009
Skills
- Operations Oversight
- Strategic Planning
- Schedule Oversight
- Inventory Management
- Customer Service Management
- Administrative Management
- Process Improvement
- Financial Oversight
- Customer Retention
- Schedule Management
- Employee Motivation
- Relationship Building
- Calendar Management
- Business Development
Additional Information
Community Service and Organizations
Classroom Coordinator, Elkhorn Public Schools
Member, Life.Church Omaha
Volunteer, This is Me! Talent Showcase - Special Olympics of Nebraska
Member of Delta Gamma Sorority, Kappa Chapter
Timeline
Director of Operations
Prestige Wealth
04.2023 - Current
Stay-at-Home Mother
Self
12.2019 - 04.2023
Executive Assistant
Robert B. Daugherty Foundation
05.2014 - 12.2019
Account Representative
State Farm
04.2012 - 01.2014
Bachelor of Science - Communication Studies
University of Nebraska - Lincoln
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