Lindsay Soares
Arroyo Grande,CA
Summary
Experienced hospitality professional with 5 years in the industry, including 4 years in a management role. Passionate about administrative work, data entry, and providing excellent customer service. Known for strong attention to detail, organizational skills, and a commitment to supporting team success. Skilled in Microsoft Office programs and dedicated to ensuring efficient and smooth operations.
Overview
4
4
years of professional experience
Work History
Guest Services Supervisor
Inn at the Pier
Pismo Beach, CA
11.2020 - 06.2023
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
Front Desk Supervisor
SeaVenture Hotel
Pismo Beach, CA
06.2023 - Current
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Education
High School Diploma -
Nipomo High School
Nipomo, CA06-2018
Skills
- Customer service standards
- Reservations management
- Problem-solving skills
- Processing payments
- Data entry efficiency
- Scheduling and planning
Timeline
Front Desk Supervisor
SeaVenture Hotel
06.2023 - Current
Guest Services Supervisor
Inn at the Pier
11.2020 - 06.2023
High School Diploma -
Nipomo High School