Lindsey Bolton
Rowlett,TX
Summary
Server management professional with proven track record in maintaining and optimizing server environments. Known for effectively resolving complex technical issues and implementing robust security measures. Strong focus on collaborative team efforts and achieving operational excellence, adaptable to changing technology landscapes.
Overview
5
5
years of professional experience
Work History
Server Manager
Bookclub cafe rockwall
06.2022 - Current
- Coached employees on implementing effective service and safety practices.
- Reduced waste and optimized stock levels by implementing efficient inventory management systems.
- Educated servers on maintaining high standards in food service and guest interaction.
- Welcomed guests and highlighted special menu offerings.
- Addressed guest complaints constructively and provided appreciation tokens to enhance customer loyalty.
- Coordinated management of diverse servers to support efficient system functionality.
- Managed interactions between servers and upper management to address concerns.
- Established lasting bonds with loyal customers.
- Maintained strong guest relationships and attention to detail during high-demand times.
Server
Edo Japan Rockwall
04.2021 - 05.2023
- Delivered food and beverages efficiently, ensuring accuracy in orders and timely service.
- Assisted in training new servers on menu knowledge and service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly, improving overall dining experience and guest retention.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Ihop ACG
05.2020 - 04.2022
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Efficiently managed multiple tables, ensuring timely order delivery and customer satisfaction.
- Collaborated with kitchen staff to ensure accurate and efficient meal preparation and presentation.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Handled cash transactions accurately, following all financial protocols during shifts.
- Resolved customer complaints effectively, improving overall guest satisfaction ratings.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Business Administration - Business And Managerial Economics
Collin County Community College
Plano, TXSkills
- Restaurant operations
- Guest service
- Organization
- Customer relationship management
- Staff motivation
- Strong leadership
- Team leadership
- Conflict resolution
- Critical thinking
- Front of house management
- Sales and marketing
Timeline
Server Manager
Bookclub cafe rockwall
06.2022 - Current
Server
Edo Japan Rockwall
04.2021 - 05.2023
Server
Ihop ACG
05.2020 - 04.2022
Associate of Business Administration - Business And Managerial Economics
Collin County Community College