Lindsey DallaCosta
Santa Maria,CA
Summary
Experienced problem-solver and customer care expert Attentive and personable, bringing years of administrative support experience in various environments.
Overview
16
16
years of professional experience
Work History
Server
The Butcher Block
London, OH
11.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Medical Records Administrator
Ohio State University Veterinary Medical Center
Columbus, OH
08.2018 - Current
- Advanced proficiency in problem solving and multi-tasking in fast-paced environments
- Provide customers compassionate care and assist when their cherished pets are in crisis
- Reviewed open and closed records to comply with medical record documentation policies.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, clients and insurance companies by email and telephone.
- Accurately pulled patient records for upcoming appointments and procedures.
Expediter
Urban Meyer’s Pint House
Dublin, OH
10.2019 - 03.2020
- Assisted preparation of food plates, overseeing quality and appearance.
- Confirmed proper placement of products and side items while implementing special instructions.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Trained new expeditors and food runners according to company policies and standards.
- Assisted wait staff with timely food delivery and guest requests.
Front Desk Administrator
Animal Care Hospital of Lompoc
Lompoc, CA
06.2017 - 05.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system using Avimark
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Front Desk Administrator
Central Coast Pet Emergency Clinic
Arroyo Grande, CA
12.2016 - 06.2017
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system using Avimark.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed and filed financial documentation for accounting purposes.
Hostess
Los Olivos Wine Merchant and Café
Los Olivos, CA
08.2012 - 12.2016
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
Gymnastics Coach
Vandenberg Jets Gymnastics
Vandenberg Air Force Base, CA
08.2014 - 11.2016
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Taught students how to perform with special techniques.
- Briefed safety rules and standards to students and spotters at beginning of classes.
- Prepared athletes for special competitions and tournaments.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
Gymnastics Coach
KT'S All-Star Gymnastics
Santa Maria, CA
03.2006 - 06.2009
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Prepared athletes for special competitions and tournaments.
- Instructed new faculty and instructors on practices and guidelines.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Education
Certificate - Medical Office Management
San Diego State University
San Diego, CA2015
Skills
- Appointment Scheduling
- Information Analysis
- Clerical Functions
- Word Processing Software
- Medical History Recording
- Data Entry
- Attention to Detail
- Schedule Coordination
- Complex Problem Solving
- Coaching and Mentoring
- Multitasking and Prioritization
- Honesty and Integrity
- Adaptable and Resilient
- Methodical and Organized
Timeline
Server
The Butcher Block
11.2021 - Current
Expediter
Urban Meyer’s Pint House
10.2019 - 03.2020
Medical Records Administrator
Ohio State University Veterinary Medical Center
08.2018 - Current
Front Desk Administrator
Animal Care Hospital of Lompoc
06.2017 - 05.2018
Front Desk Administrator
Central Coast Pet Emergency Clinic
12.2016 - 06.2017
Gymnastics Coach
Vandenberg Jets Gymnastics
08.2014 - 11.2016
Hostess
Los Olivos Wine Merchant and Café
08.2012 - 12.2016
Gymnastics Coach
KT'S All-Star Gymnastics
03.2006 - 06.2009
Certificate - Medical Office Management
San Diego State University