Lindsey Deshotel
1301 Poinciana Ave
Summary
National Certified Pharmacy Technician with proven problem-solving skills. Enhanced workflow efficiency and ensured compliance with HIPAA regulations. Recognized skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Tech- savoy, quick and willing to learn. Master at pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care. Known for proving customer satisfaction through attentive service and effective communication, fostering loyalty and trust in a fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart Pharmacy
10.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Department Manager
Walmart
04.2019 - 10.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Customer Service Representative
Walmart
09.2016 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
National Pharmacy Technician Licence - Pharmacy Technician
PTU
Online Pharmacy Technician School05-2022
High School Diploma -
Pine Prairie High School
Pine Prairie 05-2016
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Insurance verification
- Supply restocking
- HIPAA
- Drug inventory control
- Drug safety
- Pharmaceutical calculations
- Healthcare regulations
- Pharmacy law compliance
- Updating medication histories
- Certified pharmacy technician
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walmart Pharmacy
10.2021 - Current
Department Manager
Walmart
04.2019 - 10.2021
Customer Service Representative
Walmart
09.2016 - 04.2019
National Pharmacy Technician Licence - Pharmacy Technician
PTU
High School Diploma -
Pine Prairie High School
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