Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Dudek

Lincoln,NE

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

7
7
years of professional experience

Work History

Shift Lead

Walgreens Boots Alliance
Lincoln, NE
11.2021 - Current
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Processed refunds and exchanges according to company policy.
  • Developed strong working relationships with team members to foster collaboration.
  • Ensured compliance with all safety regulations while performing tasks.
  • Performed daily opening and closing procedures for the register area.
  • Trained new cashiers on proper use of registers and store policies.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Monitored cashier performance, providing feedback as needed.
  • Assisted customers with locating items within the store when requested.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Answered customer questions and provided store information.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed payments promptly for customers to exceed productivity standards.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers promptly and responded to questions.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered phone calls to assist customers with questions and orders.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Checked personal identifications during alcohol and tobacco sales.
  • Scanned items and checked pricing on cash register for accuracy.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Responded to customer inquiries and complaints in a professional manner.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Provided guidance and support to other team members as needed.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Assisted in the training of new employees.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Performed administrative tasks including filing documents, data entry.
  • Implemented company policies consistently across all shifts.
  • Delegated tasks to employees and monitored activities and task completion.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Reinforced rules to promote superior employee performance.
  • Upheld company standards and compliance requirements for operations.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Checked orders for quality and completeness.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Collaborated with management to set performance goals and evaluate progress.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Identified needs of customers promptly and efficiently.

Baker

Super Saver
Lincoln, NE
06.2020 - 07.2021
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Rotated stock as needed to keep freshness intact.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Inspected finished products before packaging them up for sale.
  • Followed food safety guidelines while preparing all food items.
  • Adhered to company policies regarding storage, handling and preparation of food items.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Stocked shelves with freshly-baked goods throughout the day as needed.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
  • Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
  • Inspected baking equipment in accordance with cleanliness and safety standards.
  • Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Evaluated raw ingredients and baked goods, assessing for quality control purposes.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Finished baked goods with glazes, icings and other toppings.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Combined ingredients by hand and with electric mixing equipment.
  • Checked dough for proper consistency, adding more flour if needed.
  • Measured and weighed ingredients to prepare dough for recipes.
  • Set ovens to appropriate temperatures to pre-heat.
  • Monitored color of baking items to raise or lower temperature or remove from oven.
  • Met with customers to discuss needed bakery items and take orders.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
  • Inspected all bakery products and removed any found to possess defects.
  • Adapted measurements to meet quantity of bakery items being prepared.
  • Blended ingredients and mixed dough, following recipes.
  • Wrapped items in plastic in preparation for display and to sell to customers.
  • Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
  • Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
  • Verified that all products were labeled with correct pricing information.
  • Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
  • Greeted customers, answered questions and provided product knowledge.
  • Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
  • Weighed out ingredients for recipes and prepared doughs using mixers and other kitchen equipment.
  • Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
  • Checked expiration dates on all food items to ensure freshness of products being sold.
  • Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
  • Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Maintained a clean and organized bakery area, complying with health and safety regulations.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
  • Labeled bakery items by inputting data into digital weighing machine.
  • Monitored oven temperatures and baking times for optimal product outcomes.
  • Offered product recommendations and provided information on bakery items to customers.
  • Coordinated the baking schedule to ensure a continuous supply of fresh products.
  • Conducted inventory checks and restocked bakery supplies and ingredients.
  • Followed recipes and baking instructions precisely for consistent product quality.
  • Prepared and packaged bakery goods for display and sale.
  • Cleaned baking equipment, utensils, and work areas according to hygiene standards.
  • Labeled bakery products with prices, ingredients, and allergen information.
  • Took custom cake and bakery orders, ensuring all details were accurately recorded.
  • Ensured freshness and quality of bakery goods by performing regular quality checks.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Office Manager

Super Saver
Lincoln, NE
10.2017 - 06.2020
  • Responded to customer inquiries via phone or email in a professional manner.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Investigated discrepancies in customer payments received versus expected amounts due.
  • Monitored daily cash flow, prepared bank deposits and balanced tills.
  • Maintained accurate records of daily transactions and deposits.
  • Performed regular audits of cash drawers to ensure accuracy of funds.
  • Reconciled discrepancies between physical count of inventory and book value counts on hand.
  • Managed credit card processing, including charge backs, refunds, and adjustments.
  • Assisted in the reconciliation of accounts receivable to general ledger accounts.
  • Performed periodic audits of cash drawers to ensure proper accountability of funds.
  • Processed invoices, completed check runs and wire transfers according to company policy.
  • Resolved customer inquiries regarding payment issues in a timely manner.
  • Collaborated with auditors during annual audit process by providing requested information in an accurate and timely manner.
  • Ensured compliance with internal financial control policies and procedures.
  • Verified accuracy of incoming and outgoing funds.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Maintained confidential records relating to personnel matters.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Supervised staff members, organized schedules and delegated tasks.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Developed and implemented office policies and procedures.
  • Provided training to new hires on office policies and procedures.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Maintained filing system for records, correspondence and other documents.
  • Monitored inventory levels and placed orders when needed.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Produced thorough, accurate and timely reports of project activities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

High School Diploma -

Lincoln East High School
Lincoln, NE
06-2006

Skills

  • Operations Monitoring
  • Performance Improvement
  • Work Delegation
  • Guest service
  • Rules Enforcement
  • Regulatory Compliance
  • Workplace Safety
  • Team motivation
  • Loss Prevention
  • Conflict Resolution
  • Employee Training
  • Decision-making capabilities
  • Customer Service Management
  • Equipment Troubleshooting
  • Policy Enforcement
  • Professional Appearance
  • Role Modeling
  • Policy and Procedure Enforcement
  • Team Leadership
  • Positive Attitude
  • Staff Supervision
  • Strong verbal and written communication
  • Safety processes and procedures
  • POS System Operation
  • Shift checklists
  • Shift Paperwork Completion
  • Cash Handling
  • Team Supervision
  • Creative Problem-Solving
  • Assigning Work
  • Issue Resolution
  • Problem-Solving
  • Staff Training and Development
  • Training Assistance
  • Sales and Upselling
  • Complaint resolution
  • Staff Motivation

Timeline

Shift Lead

Walgreens Boots Alliance
11.2021 - Current

Baker

Super Saver
06.2020 - 07.2021

Office Manager

Super Saver
10.2017 - 06.2020

High School Diploma -

Lincoln East High School

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Lindsey Dudek