LINDSEY GENEREAUX
Navarre,FL
Summary
Highly organized and dependable candidate skilled in effectively managing multiple priorities while maintaining a positive attitude. Shows willingness to take on additional responsibilities to meet team goals. Detail-oriented team player with strong organizational skills, ensuring accuracy and efficiency in all tasks. Proven ability to successfully manage multiple projects simultaneously with a high degree of attention to detail.
Overview
21
21
years of professional experience
Work History
Associate Manager, Reimbursement Order Management
Cochlear Americas
05.2024 - Current
- Remedied issues and conflicts among workers using negotiation and active listening.
- Oversaw training and onboarding process for all newly hired employees within Reimbursement Operations.
- Mentored and supported 54 department employees to create strong workplace culture.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Reimbursement Order Management Supervisor
Cochlear Americas
04.2023 - 05.2024
- Resolved complex customer issues by working cross-functionally with other departments to identify root causes and implement corrective actions
- Evaluated team performance and provided feedback on areas requiring improvement
- Developed and implemented strategies to improve region and team productivity and efficiency
- Fostered a positive work environment that promoted collaboration, teamwork, ownership, accountability among employees
- Promoted a culture of continuous improvement within the team, encouraging innovation in addressing operational challenges
- Ensured compliance with company policies, procedures, and industry regulations in the handling of all orders
- Participated in strategic planning initiatives to align the order management team's goals with overall company objectives
- Resolved conflicts between team members and addressed complaints or grievances
- Assigned tasks to team members to complete within designated time frames
- Trained inexperienced staff on job duties and company policies for rapid onboarding
- Reviewed orders for accuracy, errors, and omissions to minimize escalations
- Consulted with management to resolve complex order issues and problems to maximize customer satisfaction
- Managed a team of 15 Order Management professionals, providing coaching and development opportunities for career growth
- Gained strong leadership skills by managing projects from start to finish
- Demonstrated an elevated level of initiative and creativity while tackling difficult tasks
- Exercised leadership capabilities by successfully motivating and inspiring others
- Demonstrated respect, friendliness, and willingness to help wherever needed
Pre-Claim Reimbursement Specialist
Cochlear Americas
04.2022 - 04.2023
- Performed benefit investigations for Cochlear devices with insurance companies
- Created recipient accounts for order placement
- Initiated Softband/SoundArc initial system orders in Oracle
- Requested and analyzed required medical documents needed for insurance authorizations
- Submitted authorizations to insurance companies via portals, fax, and phone
- Discussed orders with clinics, audiologists, and recipients
- Collected coinsurance payments and applied them to recipient orders
- Collaborated with fellow team members to troubleshoot insurance and order issues
- Mentored inexperienced staff members and contributed to training
- Attended weekly and monthly team and region meetings
- Contributed to increased team productivity by consistently meeting or exceeding individual processing goals
Surgery Scheduler
Shoreline Orthopaedics
05.2020 - 04.2022
- Scheduled surgeries and acquired authorizations for five orthopedic surgeons
- Scheduled pre- and post-surgery office visits
- Guided patients through total-joint replacement surgeries
- Generated durable medical equipment prescriptions
- Operated closely with surgeons, advanced practice providers and office staff to maintain exceptional patient care
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly
- Received and routed laboratory results to correct clinical staff members
- Updated patient records to reflect upcoming surgeries and medical histories
- Obtained payments from patients and scanned identification and insurance cards
- Coordinated with facilities to set up surgeries for 6 orthopedic surgeons.
- Answered phone calls and messages for 6 orthopedic surgeons that required scheduling appointments, and handling patient inquiries.
Office Manager, Surgery Scheduler
Urologic Consultants, P.C
08.2015 - 05.2020
- Scheduled surgeries and acquired authorizations for three urologic surgeons
- Scheduled procedures and obtained authorizations for third-line therapies for one urologic surgeon
- Supervised and led six direct reports
- Assisted in supervising 10+ reports at secondary location
- Managed and signed time-off requests and timecards
- Attended meetings for practice engagement with Spectrum and Metro Health Systems
- Worked directly with Spectrum and Metro Health systems to obtain and release surgical blocks
- Answered multi-line phone system
- Managed surgeon and APP surgical issues after hours if needed
- Managed patient and PCP concerns and issues
- Reviewed new candidate resumes and performed interviews
- Trained inexperienced staff members
- Worked closely with nursing and billing staff to ensure all patient accounts were accurate and scheduled properly
- Entered new patient paperwork and obtained patient records including images from various health care systems
- Established team priorities, maintained schedules, and monitored performance
- Reported to senior management on organizational performance and progress toward goals
- Developed and maintained successful relationships with vendors, suppliers, and contractors
- Evaluated employee performance and conveyed constructive feedback to improve skills
Physical Therapy Coordinator
Urologic Consultants, P.C
07.2014 - 08.2015
- Greeted and checked patients into office for scheduled appointments
- Entered patient data into medical database using MedEvolve and UroChart programs while honoring HIPAA compliance
- Answered multi-line phone system
- Validated patient information with insurance companies for eligibility and benefits
- Cleaned and prepared physical therapy treatment rooms
- Collaborated with nurses and doctors to ensure patients were provided with excellent care
- Provided compassionate care while maintaining professionalism in all interactions with patients and their families
- Streamlined appointment scheduling processes, resulting in increased efficiency and patient satisfaction
Office Manager
Whirlpool Corporation
04.2004 - 07.2014
- Kept building stocked with necessary tools for functionality
- Employee management; including ten direct reports
- Executed all domestic and international shipping
- Managed temporary employees and payroll
- Maintained direct contact with Whirlpool Corporation Corporate Headquarters and its employees
- Managed all daily building operations
- Scheduled daily product deliveries to Whirlpool Corporation laboratories and docks
- Ensured high employee performance through training and compliance programs
- Managed and resolved employee performance issues
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Updated reports, managed accounts, and generated reports for company database
- Developed and maintained successful relationships with vendors, suppliers, and contractors
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained computer and physical filing systems
Education
Bachelor of Science -
The University of Alabama
Tuscaloosa, ALSkills
- Team building
- Relationship Building
- Customer Service
- Teamwork and Collaboration
- Multitasking Abilities
- Task Prioritization
- Interpersonal Communication
- Public Speaking
- Conflict Resolution
- Project Planning
- Self-Directed
- Department oversight
- Staff management
- Staff training and development
Timeline
Associate Manager, Reimbursement Order Management
Cochlear Americas
05.2024 - Current
Reimbursement Order Management Supervisor
Cochlear Americas
04.2023 - 05.2024
Pre-Claim Reimbursement Specialist
Cochlear Americas
04.2022 - 04.2023
Surgery Scheduler
Shoreline Orthopaedics
05.2020 - 04.2022
Office Manager, Surgery Scheduler
Urologic Consultants, P.C
08.2015 - 05.2020
Physical Therapy Coordinator
Urologic Consultants, P.C
07.2014 - 08.2015
Office Manager
Whirlpool Corporation
04.2004 - 07.2014
Bachelor of Science -
The University of Alabama
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