Nohely Godinez
Aurora,CO
Summary
Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.
Overview
8
8
years of professional experience
Work History
Recipient Account Collections Specialist
Cochlear Americas
12.2020 - Current
- Managed accounts receivable collections through consistent follow-up and resolution of outstanding balances.
- Developed and implemented process improvements to enhance efficiency in collections workflow.
- Collaborated with cross-functional teams to address customer inquiries and disputes effectively.
- Analyzed account trends to identify potential issues and develop proactive solutions for recovery.
- Monitored aging reports to prioritize collection efforts and optimize cash flow management.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Enhanced claim resolution rates by promptly investigating and analyzing complex insurance collections cases.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits.
- Liaised closely with other departments such as collections and legal teams when necessary to expedite resolution of problematic accounts.
Manager
Chick-fil-A
12.2020 - Current
- Led team in daily operations, ensuring adherence to quality and service standards.
- Streamlined workflow processes, enhancing efficiency and reducing wait times.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management strategies, optimizing stock levels and reducing waste.
- Collaborated with leadership to identify areas for operational improvement and cost reduction.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Healthcare Customer Service Representative
Planned Parenthood
10.2017 - 11.2020
- Facilitated effective communication between patients and healthcare providers to ensure optimal care delivery.
- Managed appointment scheduling and patient inquiries, enhancing clinic workflow efficiency.
- Resolved patient issues promptly, fostering positive relationships and improving customer satisfaction ratings.
- Trained new staff on customer service protocols and electronic health record systems for consistency in service delivery.
- Reviewed and processed pre-authorization requests, expediting patient care through timely approvals.
- Analyzed trends in denied claims to develop strategies for improving approval rates and reducing rework.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
Education
Associate of Applied Business - Accounting And Finance
Point University
05-2026
High School Diploma -
Overland High School
Aurora, CO05-2013
Skills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Data entry efficiency
- Conflict resolution techniques
- Goal-oriented mindset
- Record keeping proficiency
- Analytical and critical thinking
- Account reconciliation
- Bookkeeping
- Goals and performance
Languages
Spanish
Native or Bilingual
Timeline
Recipient Account Collections Specialist
Cochlear Americas
12.2020 - Current
Manager
Chick-fil-A
12.2020 - Current
Healthcare Customer Service Representative
Planned Parenthood
10.2017 - 11.2020
Associate of Applied Business - Accounting And Finance
Point University
High School Diploma -
Overland High School