Lindsey Grier
Acworth,GA
Summary
Dedicated healthcare professional with over 8 years of experience working within patient care, Medicaid information, customer service. Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, successful referrals and increase in metrics upon my time. Created and updated client records by entering general data, services provided and program information. Earned quality customer feedback by listening skills, organizational skills and written and oral communication. Able to proficiently navigate multiple platforms and multitask.
Overview
11
11
years of professional experience
Work History
Launch Specialist
Freedom Care
10.2024 - 04.2025
- Followed all company policies and procedures to deliver quality work.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated consumer needs and feedback and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Enhanced office productivity by handling high volume of callers per day.
- Communicated with referral sources, physicians, and associated staff initiate start of services.
- Collected, verified, recorded and processed client demographics, insurance and referral information.
- Answered phone calls and provided new clients with requirements to initiate service.
- Kept high average of performance evaluations.
- Created new processes per state launch in regulations with state protocol for Medicaid waiver services.
Intake Specialist
Freedom Care
10.2023 - 10.2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Trained and supervised new intake staff to deliver high-quality client care.
- Enhanced office productivity by handling high volume of callers per day.
Client Care/Lead Care
Griswold Home Care
04.2020 - 02.2022
- Created and updated client records by entering general data, services provided and invoice information
- Resolved client issues within the time-frame of completion noted
- Earned quality customer feedback by listening skills, organizational skills and written and oral communication
- Actively engaged in client daily needs and lead others to follow with documentation
Memory Care Coordinator
Brookdale Senior Living
08.2017 - 12.2019
- Delivered continuous quality service, resulting in high satisfaction levels from families and residents
- Provided on-boarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities
- Communicated with patients with compassion while keeping medical information private
- Managed program operations and provided strategic leadership for workers
Medication Aide
Brookdale Senior Living
07.2015 - 07.2016
- Assessed patient needs in response to medications
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Liaised with nursing staff to prepare and administer prescribed medications to patients
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics
- Researched medications to better understand properties and interactions with other drugs
Nursing Assistant
Brookdale Senior Living
09.2014 - 07.2015
- Engaged with patient family and friends to provide courteous visit experience
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness
- Documented nursing assessments, treatments, and follow-up care to maintain patient safety and optimize workflow
Education
High School Diploma - undefined
North Paulding High School
Dallas, GA05.2012
Skills
- Team-oriented
- Time management and able to multitask
- Salesforce proficiency
- Quality Assurance
- Microsoft Office modules
- Inbound and Outbound Calling
- Operation enhancement
- Troubleshooting techniques
- Consumer relations
- Management collaboration
- Process optimization
- Knowledge sharing
- Resource allocation
Timeline
Launch Specialist
Freedom Care
10.2024 - 04.2025
Intake Specialist
Freedom Care
10.2023 - 10.2024
Client Care/Lead Care
Griswold Home Care
04.2020 - 02.2022
Memory Care Coordinator
Brookdale Senior Living
08.2017 - 12.2019
Medication Aide
Brookdale Senior Living
07.2015 - 07.2016
Nursing Assistant
Brookdale Senior Living
09.2014 - 07.2015
High School Diploma - undefined
North Paulding High School
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