Lindsey Moore
Richmond,TX
Summary
Seasoned Sales Representative with extensive experience in B2C environments. Utilizes exceptional customer relations skills to acquire and cultivate customers. Demonstrates products effectively and closes sales with determination and persistence. Proficient in overseeing day-to-day business operations and building strong relationships with customers and clients to drive sustained business growth. Well-equipped to leverage the partnership with Boehringer-Ingelheim to enhance clients' business success.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
Work History
Pet Sales Representative
Boehringer Ingelheim Pharmaceuticals
01.2019 - Current
- 2021 Team Of The Year
- 2021 Outstanding Performance Four Gate Closure
- Always ranked at or above Meets Expectations
- Member of the BCT Marketing Team
- Currently utilizing knowledge of benchmarks and KPIs to grow compliance and brand loyalty in top Premier Plus accounts
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Increased market penetration with introduction of innovative sales tactics.
- Participated in trade shows and conferences to network and generate leads.
- Fostered collaborative environment, sharing best practices among sales team.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Practice Manager
Washington Heights Veterinary Clinic
09.2016 - 12.2018
- Built and led selling strategy for the team increasing revenue by 15%
- Created brand awareness program expanding product awareness
- Sold upgraded service packages increasing package revenue by 10%
- Built long term supplier relationships and leveraged all associated programs.
- Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Increased sales by effectively managing customer relations, client compliance and effective employee sales incentives.
- Assisted with regulatory issues such as compliance.
- Created and implemented organizational policies and procedures.
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures, and financial reporting.
- Developed policies and procedures for effective practice management.
- Consulted with healthcare professionals on business decisions.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Maximized efficiency by coaching and mentoring 35 personnel on 5S principles, industry practices, company procedures and Cornerstone system.
Practice Manager
Silverlake Animal Hospital
02.2009 - 07.2016
- Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems.
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures, and financial reporting.
- Provided outstanding support to the entire staff which helped improve the process flow and boosted efficiency.
- Set project timelines and kept teams on task to complete milestones according to schedule.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Ordered all office supplies and maintained optimal inventory levels.
- Developed and maintained electronic record management systems to analyze and process data.
- Created and implemented organizational policies and procedures.
- Assisted with regulatory issues such as compliance.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Managed, implemented & executed vendor programs like IDEXX, Cornerstone & Merial
- Managed all P&L activities
Education
BS - Business Management
Pennsylvania State University
University Park, PA12.2018
Skills
- Sales Leader
- Persuasive Seller
- Sales Processes
- Strategic Planning
- Motivator & Leader
- Marketing Plan
- Strategic planning
- Teamwork and collaboration
- Client account management
- Efficient multi-tasker
- Goal attainment
- Conflict resolution
- Consistently meet goals
- Customer service-oriented
- Relationship building
- Customer Relations
Timeline
Pet Sales Representative
Boehringer Ingelheim Pharmaceuticals
01.2019 - Current
Practice Manager
Washington Heights Veterinary Clinic
09.2016 - 12.2018
Practice Manager
Silverlake Animal Hospital
02.2009 - 07.2016
BS - Business Management
Pennsylvania State University
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