Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lindsey Morris

Post Falls,ID

Summary

Dynamic healthcare leader with extensive experience at CHAS Health, excelling in operational oversight and team building. Proven track record in implementing telehealth programs and enhancing patient relations. Skilled in conflict resolution and project management, driving efficiency and fostering a collaborative environment to support high-quality care delivery.

Overview

20
20
years of professional experience

Work History

Clinic Support Supervisor

CHAS Health
Spokane , WA
08.2024 - Current
  • Assist clinic administrators with tasks to ensure smooth operations in the clinic.
  • Coached supervisors to grow and support their teams.
  • Assist with disciplinary measures when needed.
  • De-escalated upset patients and supported resolutions for their problems.
  • Support the clinic with projects, as directed by the director of operations.
  • Cover supervision of the clinic when the clinic administrator is on PTO.

Director of Operations

CHAS Health
Spokane , WA
01.2021 - 08.2024
  • Oversees the operations of two urgent care locations, as well as a dental office.
  • Monitors financial performance for assigned locations.
  • Directly supervise clinic administrators.
  • Support multispecialty services and service lines.
  • Connected with community partners to ensure that support in high-need areas was met. COVID testing and vaccines, testing for high-risk communities.
  • Implemented a telehealth program in the urgent cares.
  • Implemented a tele-neurology program.

Clinic Administrator

CHAS Health
Spokane , WA
10.2015 - 01.2021
  • Support the growth and development of staff.
  • Manage three different lines of business: medical, dental, and pharmacy.
  • Hire and carry out disciplinary actions with the staff.
  • Resolve patient issues.
  • Complete billing tasks.
  • Work with a small team to review and manage supply costs for both dental and urgent care.
  • Manage patient schedules for dental scheduling.
  • Manage staff schedules for dental and urgent care.
  • Take on-call shifts for all CHAS clinics in the Spokane area.

Medical Asst, MA Supervisor (MSS), Operations Supp

CHAS Health
Spokane , WA
06.2005 - 10.2015
  • Over 10 years, I worked as a Medical Assistant, then was promoted to MA Supervisor, and then to an Operations Support Specialist.
  • As a Medical Assistant, I did intake for patients by collecting pertinent information and vitals, assisted with procedures, and contacted patients with lab results. During this time, I joined the HIV Team at CHAS, performed complex venipuncture, and learned everything I could about HIV and how to support our patients.
  • In October of 2013, I was promoted to Medical Support Supervisor, where I took over supervision of all of our medical assistants. I took care of all hiring, growth, discipline, and termination of our medical assistants. I also completed the annual review, timecards, ordering, and reporting for the clinic.
  • In October of 2014, I was promoted to Operations Support Supervisor. This position trained me to be a clinic administrator. I learned about budgeting, de-escalation of angry patients or staff, as well as the importance of team building and trust in leadership.

Education

Bachelor of Science - Business Management

Western Governors University
Salt Lake City, UT
12-2021

Skills

  • Patient relations
  • Scheduling management
  • Operational oversight
  • Project management
  • Conflict resolution
  • Team building
  • Performance monitoring
  • Problem-solving

References

References available upon request.

Timeline

Clinic Support Supervisor

CHAS Health
08.2024 - Current

Director of Operations

CHAS Health
01.2021 - 08.2024

Clinic Administrator

CHAS Health
10.2015 - 01.2021

Medical Asst, MA Supervisor (MSS), Operations Supp

CHAS Health
06.2005 - 10.2015

Bachelor of Science - Business Management

Western Governors University

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