William A. Pulistar
Glen Cove,NY
Summary
Committed and professional Service Advisor with proven ability to efficiently manage customer inquires, provide accurate and ensure customer satisfaction. Excellent communication and problem solving skills for providing customers with best possible service. Achieving a high customer satisfaction rating.
Overview
8
8
years of professional experience
Work History
Service Advisor
Empire Volvo Cars Smithtown
02.2023 - 02.2024
- Documented problems and corrective actions to maintain records.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Implemented and developed customer service training processes.
Service Technician
Volvo Cars Manhattan
01.2021 - 02.2022
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Explained diagnostic findings to customers and outlined repair or service options.
- Tested systems, noting issues and completing preventive maintenance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
Glen Cove Volvo
10.2015 - 12.2020
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Diagnosed and troubleshot problems, repairing, and restoring vehicles to peak performance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Education
High School Diploma -
Lindenhurst Senior High School
06.2006
Skills
- Worked with Reynolds and CDK
- MS Office
- Customer Relations
- Customer Retention
- Computer Skills
- Repairs Scheduling
- Service Upselling
- Explanation of services and addressing customer needs
Timeline
Service Advisor
Empire Volvo Cars Smithtown
02.2023 - 02.2024
Service Technician
Volvo Cars Manhattan
01.2021 - 02.2022
Service Technician
Glen Cove Volvo
10.2015 - 12.2020
High School Diploma -
Lindenhurst Senior High School
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