Lindsey Ramey
Lakeland,FL
Summary
Dynamic sales professional with a proven track record at Insurance Helpers LLC, adept in relationship building and exceptional customer service. Skilled in customer retention and sales, achieving consistent monthly targets through effective problem-solving and teamwork. Holds a 220 Agent License, demonstrating expertise in insurance products and pre-underwriting evaluation.
Overview
7
7
years of professional experience
Work History
Sales Associate
Insurance Helpers LLC
10.2023 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Insurance Education about coverages and eligibility requirements
- Pre-underwriting evaluation
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- 220 Agent License
Retention Manager
Advantage Insurance LLC
11.2020 - 10.2023
- Managed a dedicated team of retention specialists, consistently achieving or exceeding set targets for both individual and group performance metrics.
- Reduced churn rate by analyzing customer data and providing personalized solutions to address individual needs.
- Collaborated with sales teams to identify at-risk clients and implement retention strategies accordingly.
- Implemented early warning systems to identify at-risk customers before they cancelled their services, enabling proactive outreach efforts that often resulted in saved accounts.
- Closely monitored competitor activities to stay current on industry trends and incorporate best practices into ongoing retention strategy adjustments if needed.
- 220 Agent License
Sales Associate
Keith Todd's Allstate
03.2020 - 08.2020
- Built relationships with customers to encourage repeat business.
- 440 Customer Service Rep.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Huntington Financial
01.2018 - 03.2020
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- 440 Customer service rep.
Education
Associate of Science - Criminology
Polk State College
Lakeland, FL05-2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
Timeline
Sales Associate
Insurance Helpers LLC
10.2023 - Current
Retention Manager
Advantage Insurance LLC
11.2020 - 10.2023
Sales Associate
Keith Todd's Allstate
03.2020 - 08.2020
Sales Associate
Huntington Financial
01.2018 - 03.2020
Associate of Science - Criminology
Polk State College
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