Lindsey Torres
Hendrick Toyota of Wilmington
Wilmington,NC
2
Languages
1
Certification
9
years of professional experience
Motivated problem solver with experience in customer service and automotive maintenance. Pursuing a Bachelor's of Science in Entrepreneurship and Business Administration. Enhanced customer satisfaction and team collaboration through effective communication and problem-solving. Managed service appointments and provided expert advice to ensure operational efficiency.
Work History
Express Service Advisor
8 Months- Provided exceptional customer service by addressing inquiries and concerns promptly and professionally.
- Assisted customers in understanding service options, enhancing overall satisfaction and experience.
- Collaborated with technicians to ensure accurate and timely vehicle service recommendations.
- Managed appointment scheduling, optimizing workflow for seamless service operations.
- Maintained knowledge of automotive products and services to effectively communicate benefits to clients.
- Trained new staff on company procedures and best practices for customer interaction and service protocols.
- Spent quality time building relationships with customers to maximize satisfaction.
- Improved dealership reputation through consistent delivery of high-quality service experiences that exceeded customer expectations.
- Provided accurate and detailed repair estimates, fostering trust between the dealership and customers.
- Coordinated effectively with parts department to secure necessary components for timely repairs.
- Enhanced customer satisfaction by efficiently addressing and resolving service concerns.
- Managed and prioritized work orders to optimize workflow and productivity within the service department.
- Contributed to team sales goals by promoting additional services or products when appropriate during consultations with clients.
- Developed strong relationships with customers through clear communication and attentive listening skills.
- Supported service department efficiency during peak times by assisting with shuttle services or loaner car coordination as needed.
- Advised customers of needed work to help make informed decisions.
Guest Services Representative
6 Months- Assisted customers with inquiries and resolved service-related issues promptly.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
- Provided support to team members during high-volume periods, ensuring smooth operations.
- Responded to customer feedback effectively, contributing to continuous improvement initiatives.
- Adapted quickly to changing situations and customer needs while maintaining professionalism.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their transaction.
Volunteer
9 Years 6 Months- Coordinated logistics for fundraising activities, ensuring smooth operations and participant engagement.
- Assisted in organizing community events to raise awareness for cancer prevention and research.
- Supported recruitment efforts by promoting volunteer opportunities
- Supported recruitment efforts by promoting volunteer opportunities through social media channels.
- Implemented feedback mechanisms to improve future events based on participant experiences and suggestions.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
High School Diploma
- Awarded Class of 2025 Senior Best in Citizenship
- Awarded California State Seal of Biliteracy
- Completed AP course in U.S. History
- Completed AP course in U.S. Government
- Completed AP course in Psychology
- Completed AP course in English Language and Composition
- Completed AP course in AP Spanish Language and Culture
- Awarded 2024 & 2025 AP Scholar Award
- Selected by staff as PBIS Student Coordinator for Elk Grove High School PBIS & Associated Student Body in 2022
Associate of Arts - Psychology
Bachelor of Science - Business Administration
- UNCW Pathways Transfer Scholarship Recipient
Skills
Automotive software
Quality Assurance
Appointment management
Time Management
Task prioritization
Customer service
Attention to detail
Reporting
Team collaboration
Communication skills
Compassionate communication
Relationship management
Conflict management
Strong work ethic
Certification
- Certified Proficiency in Spanish Language by State of California - 2025
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Express Service Advisor
Hendrick Toyota of Wilmington
02.2026 - CurrentRead More
Guest Services Representative
Hendrick Automotive Group
08.2025 - 02.2026Read More
Volunteer
American Cancer Society Relay for Life
04.2017 - 2018Read More
Elk Grove High School
High School Diploma
Read More
Cape Fear Community College
Associate of Arts from Psychology
Read More
University of North Carolina At Wilmington
Bachelor of Science from Business Administration
Read More
Personal Information
Title: Guest Services