Lindsey Velazquez
Fort Wainwright,AK
Summary
Dynamic and dedicated professional with extensive experience in customer service, notably at Cracker Barrel Old Country Store. Proven ability to manage high-volume dining environments while delivering exceptional service. Skilled in conflict resolution and cash handling, consistently enhancing guest satisfaction through attentive support and efficient multitasking.
Overview
2018
2018
years of professional experience
Work History
Restaurant Hostess
Outback Steakhouse
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Restaurant Hostess
Seafood Seller
Crystal River, FL
08.2017 - 12.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Sales Associate
Petco Animal Supplies Stores Inc.
Fairbanks, AK
06.2013 - 12.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Housekeeping Room Attendant
Hilton Garden Inn Hotel
Fairbanks, AK
09.2012 - 06.2013
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Server
Cracker Barrel Old County Store
Cullman, AL
06.2011 - 07.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate Of Applied Science - Occupational Therapy Assistant
Wallace State Community College
Hanceville, ALGED -
Wallace State Community College
Hanceville, AL06.2010
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Cash handling
- Assertiveness
- Handling complaints
- Reservation handling
- Table bussing
- Coordinating tasks
- Payment processing
- Judgment and decision making
- Supply restocking
- POS system operations
- Menu memorization
- Server support
- Memory retention
- Front-of-house display creation
- Reservation coordination
- Safe food handling
- Efficient seating
- High volume dining
- Up-selling techniques
- Problem-solving
- Team collaboration
Timeline
Restaurant Hostess
Seafood Seller
08.2017 - 12.2017
Sales Associate
Petco Animal Supplies Stores Inc.
06.2013 - 12.2013
Housekeeping Room Attendant
Hilton Garden Inn Hotel
09.2012 - 06.2013
Server
Cracker Barrel Old County Store
06.2011 - 07.2012
Restaurant Hostess
Outback Steakhouse
Associate Of Applied Science - Occupational Therapy Assistant
Wallace State Community College
GED -
Wallace State Community College