Lindsey Wadlington
Armstrong,MO
Summary
Proven Customer Service Representative at the University of Missouri, adept in complaint resolution and maintaining confidentiality, showcases exceptional multitasking and organizational skills. Trained staff, enhancing productivity by anticipating needs. Excelled in high-pressure situations, demonstrating resilience and a problem-solving aptitude.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
University of Missouri
08.2022 - 03.2025
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained staff on operating procedures and company services.
- Trained all new incoming staff.
- Worked daily reports and made budget plans.
Direct Assistant
Braun Home
07.2016 - 07.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Kept clients engaged in social networks and communities for personal health and growth.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Education
Columbia College
Columbia Mo High School Diploma -
Higbee R-VIII
Higbee MO 05-2008
Skills
- Scheduling
- Complaint resolution
- Account updating
- Product and service solutions
- Punctuality and reliability
- Multi-line phone talent
- Typing 80 wpm
- Multitasking and organization
- Problem-solving
- Record preparation
- Problem resolution
- Adaptive team player
- Complaint handling
Timeline
Customer Service Representative
University of Missouri
08.2022 - 03.2025
Direct Assistant
Braun Home
07.2016 - 07.2022
Columbia College
High School Diploma -
Higbee R-VIII
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