Charles Murphy
Peoria,IL
Summary
Seasoned professional possessing extensive Management and sales experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs. Dedicated to keeping business operations sustainable and agile in dynamic markets.
Overview
47
47
years of professional experience
Work History
General Store Manager
RP Lumber
04.2002 - 04.2024
- Addressed and resolved strategy issues to support sales management and guide business direction
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Customer service needs in the following: electrical, plumbing, and building materials for bathroom and kitchen designs
- Human Resource duties for staff.
Contractor Sales
Menards
06.1996 - 03.2002
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Addressed each customers' needs and wants to recommend suitable product options
- Set up appointments with potential and current customers to discuss new products and services
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
General Store Manager
Ace Hardware
09.1977 - 06.1996
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Coordinated weekly conferences with store associates to communicate sales and customer service goals
- Addressed and resolved strategy issues to support sales management and guide business direction
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Promoted business strategy by implementing improvements based on guest feedback
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Developed new store location from ground up by hiring and training efficient team.
Education
Business Management -
Illinois Central College
East Peoria, ILHigh School Diploma -
Woodruff High School
Peoria, ILSkills
- Project management
- Team leadership
- Stock management
- Customer relations
- POS systems operations
- Sales techniques
- Employee scheduling
- Coaching and mentoring
- Staff training/development
- Construction Materials
- Electrical
- Plumbing
- Designing
Accomplishments
- Earned highest marks for customer satisfaction company wide
- Received award for increased store sales company wide
References
Available upon request
Timeline
General Store Manager
RP Lumber
04.2002 - 04.2024
Contractor Sales
Menards
06.1996 - 03.2002
General Store Manager
Ace Hardware
09.1977 - 06.1996
Business Management -
Illinois Central College
High School Diploma -
Woodruff High School