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Lindy Deck
Oklahoma City,OK
Summary
Dedicated Medical Receptionist with extensive experience in patient scheduling, HIPAA compliance, and customer service. Proven ability to manage clinic workflow and foster patient relationships, ensuring a positive experience for all patients.
Overview
24
24
years of professional experience
Work History
Medical Receptionist
Bond Clinic
Winter Haven, FL
07.2002 - 03.2026
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated patient check-in and check-out procedures, ensuring a seamless experience.
- Processed insurance claims and verified patient information for accuracy.
- Maintained electronic health records, ensuring compliance with privacy regulations.
- Trained new staff on front desk operations and customer service protocols.
- Oversaw inventory management of office supplies, minimizing costs while maintaining efficiency.
- Developed communication strategies to effectively address patient inquiries and concerns.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
Anson Sr High School
Wadesboro, NCSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- Payment collection
- Reminder calls
- Patient relations
- EMR / EHR
- Referral verification
- Co-payment collection
- Customer service
- Cash handling
- Data entry
Timeline
Medical Receptionist
Bond Clinic
07.2002 - 03.2026
High School Diploma -
Anson Sr High School