Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lingkai Ni

Los Angeles,CA

Summary

Hardworking server excelling in customer service and order management, as well as multitasking and time management abilities. Skilled in POS systems and maintaining high food safety standards, bringing a welcoming atmosphere that encourages repeat visits.

Overview

3
3
years of professional experience

Work History

Server

Haidilao
Century City, CA
08.2023 - 09.2025
  • Greet and seat guests in a fast-paced, high-volume environment, maintaining a welcoming and professional demeanor at all times
  • Provide detailed menu explanations and personal recommendations tailored to guest preferences, including hot pot soup bases, premium meats, and sauce combinations
  • Coordinate and deliver personalized birthday celebrations and surprise service moments, including dessert plating, song performances, and guest engagement
  • Handle multi-table sections (up to 5 tables during peak hours), efficiently managing order-taking, food running, refills, and special requests
  • Ensure high standards of cleanliness and presentation in the dining area, including condiments, utensils, and tabletop maintenance
  • Collaborate with team members including bussers, hosts, and kitchen staff to guarantee smooth service flow and guest satisfaction
  • Regularly serve non-Chinese guests by adapting communication styles to accommodate cultural and language differences

Server

Vatin
Rosemead, CA
07.2022 - 07.2023
  • Sole FOH staff responsible for most customer service in a small skewer restaurant
  • Managed seating, order-taking, food running, and payment handling
  • Provided menu guidance and skewer recommendations
  • Communicated directly with the kitchen to ensure food timing, special requests, and order accuracy
  • Balanced dine-in and takeout orders efficiently while ensuring guests received attentive service

Education

High School Diploma -

Mark Keppel High School
Alhambra
05-2024

Associate of Science - Business Economics

Pasadena City College
Pasadena, CA

Skills

  • Customer service
  • Order management
  • POS systems
  • Menu knowledge
  • Upselling techniques
  • Food safety

Timeline

Server

Haidilao
08.2023 - 09.2025

Server

Vatin
07.2022 - 07.2023

Associate of Science - Business Economics

Pasadena City College

High School Diploma -

Mark Keppel High School