Linh Chau
Beaumont,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Kohl's through exceptional service and effective problem-solving. Skilled in cash handling and demonstrating unwavering work ethic and integrity. Boosted team efficiency by mentoring staff and implementing loss prevention strategies, significantly reducing theft instances.
Overview
5
5
years of professional experience
Work History
Cashier
Henry's Seafood & Wings
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Shoe Department Lead
Kohl's
11.2019 - 05.2024
- Conducted regular product training sessions for team members, ensuring up-to-date knowledge of styles and trends.
- Assisted in preparing annual budgets by monitoring expenditures against projected revenues enabling effective cost control measures.
- Implemented visual merchandising strategies to attract customers and boost sales.
- Increased customer satisfaction by providing exceptional service and guidance in shoe selection.
- Maintained a clean and organized department, promoting a pleasant shopping environment for customers.
- Assisted customers with finding the perfect shoe fit, enhancing their shopping experience.
- Implemented loss prevention techniques, reducing instances of theft within the department significantly.
- Collaborated with store management to develop promotional events and special offers.
- Mentored junior staff, improving overall team performance and efficiency.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Software Engineering
Bellevue University
Bellevue, NEHigh School Diploma -
Clifton J. Open Magnet High School
Beaumont06-2017
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Henry's Seafood & Wings
02.2023 - Current
Shoe Department Lead
Kohl's
11.2019 - 05.2024
No Degree - Software Engineering
Bellevue University
High School Diploma -
Clifton J. Open Magnet High School
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