Linh Nguyen
San Jose,CA
Summary
Front Desk Receptionist at Eye To Eye Optometry Group, adept at enhancing patient experiences through exceptional customer service and meticulous attention to detail. Skilled in appointment scheduling and insurance verification, I effectively resolved patient complaints, ensuring satisfaction and fostering loyalty. My proactive approach streamlined operations and improved overall efficiency.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Eye To Eye Optometry Group
02.2023 - Current
- Welcome patients
- Prepare pre-test before patient meets Doctor.
- Complete records and paperwork before patient leaves.
- Answer phone calls, make appointments and schedule appointments.
- Contact insurance to verify patient information.
- Insurance Bill
- Check goods and enter prices into the system.
- Help patients choose appropriate eyeglasses.
- Resolve patient complaints
Education
Associate of Arts - Social Justice Studies- Asian America Studies
Evergreen Valley College
San Jose, CA12-2025
Associate of Arts - Social Justice Studies- Ethnic Studies
Evergreen Valley College
San Jose, CA12-2025
Associate of Arts - Psychology
Evergreen Valley College
San Jose, CA05-2025
Associate of Arts - Child Development
Evergreen Valley College
San Jose, CA05-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Appointment scheduling
Languages
English
Professional Working
Vietnamese
Full Professional
Timeline
Front Desk Receptionist
Eye To Eye Optometry Group
02.2023 - Current
Associate of Arts - Social Justice Studies- Asian America Studies
Evergreen Valley College
Associate of Arts - Social Justice Studies- Ethnic Studies
Evergreen Valley College
Associate of Arts - Psychology
Evergreen Valley College
Associate of Arts - Child Development
Evergreen Valley College
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