Linimar Cerda
Kissimmee,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist
Greenberg Dental and Orthodontics
Davenport, FL
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Scheduler Coordinator
SimonMed Imaging
Orlando, FL
11.2020 - 08.2021
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Answered 85-90 phone calls and messages for Number-physician Type medical facility per day, scheduling appointments and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Screener
Octapharma Plasma Center
Orlando, FL
09.2019 - 05.2020
- Monitored about 60- 65 donors for potential reactions or contraindications per day.
- Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Disinfected tools, equipment and surfaces between patients.
- Completed necessary reports and documentation on time and to specifications.
- Inspected equipment for defects and completed basic repairs.
Shift Leader
Auntie Anne's Pretzels
Orlando, FL
08.2015 - 09.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Regulated pricing, inventory count and supply during shift hours.
- Entered data into Software system, implementing tight safeguards to secure financial and personal information.
Associate Cashier
Deals By Dollar Tree
Kissimmee, FL
11.2013 - 02.2015
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Dental Assistant
Academy For Dental Assistant
Saint Petersburg, Fl06.2025
Phlebotomy Technician - Phlebotomy
American Vocational Academy
Kissimmee, FL08.2017
High School Diploma -
Colegio Educativo Lazaro
San Juan, PR04.2017
Skills
- Incoming Call Management
- Promoting Brand and Company Identity
- Sensitive Information Handling
- Computer Reservation Software
- Customer Inquiries
- Cash Register Operation
- Data Entry
- Teamwork and Collaboration
- MS Office
- Active Listening
- Good Telephone Etiquette
- Self-Motivated
- Multitasking Abilities
- Fluency in Spanish
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Greenberg Dental and Orthodontics
01.2022 - Current
Scheduler Coordinator
SimonMed Imaging
11.2020 - 08.2021
Medical Screener
Octapharma Plasma Center
09.2019 - 05.2020
Shift Leader
Auntie Anne's Pretzels
08.2015 - 09.2019
Associate Cashier
Deals By Dollar Tree
11.2013 - 02.2015
Dental Assistant
Academy For Dental Assistant
Phlebotomy Technician - Phlebotomy
American Vocational Academy
High School Diploma -
Colegio Educativo Lazaro