Linnea Franklin
Addis,LA
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Sales Consultant Representative
Royal Nissan
Baton Rouge
02.2024 - Current
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Participated in weekly meetings with management to report on sales progress, discuss strategies for improvement, or highlight successes achieved during the period.
- Leveraged social media platforms to promote products and engage with potential customers, resulting in higher brand visibility online.
- Streamlined internal processes by utilizing CRM software to track leads, manage client information, and monitor sales progress.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Assistant General Manager
Top Notch Daiquiri & Grill
Gonzales
12.2019 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, deposits, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assistant Property Manager
Sweetwater Apartments
Addis
08.2020 - 01.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Bank Teller
Chase Bank
Baton Rouge
08.2018 - 04.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
Lead Receptionist
Petz Plaza . Stay . Play . Sleep . Spa
Baton Rouge
08.2016 - 06.2018
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted with onboarding new clients and securing paperwork completion.
Education
University of Louisiana At Lafayette
Lafayette, LA 06.2015 - 05.2016
High School Diploma -
Lagrange High School
Lake Charles, LA05.2015
Skills
- Persuasion techniques
- Objection handling
- CRM proficiency
- Sales closing
- Customer Relationship Building
- Product and service knowledge
- Negotiation Tactics
- Team Leadership
- Marketing
- Budget Administration
- Multitasking
Certification
- Real Estate Salesperson License - Louisiana Real Estate Commission.
Timeline
Sales Consultant Representative
Royal Nissan
02.2024 - Current
Assistant Property Manager
Sweetwater Apartments
08.2020 - 01.2022
Assistant General Manager
Top Notch Daiquiri & Grill
12.2019 - Current
Bank Teller
Chase Bank
08.2018 - 04.2019
Lead Receptionist
Petz Plaza . Stay . Play . Sleep . Spa
08.2016 - 06.2018
University of Louisiana At Lafayette
06.2015 - 05.2016
High School Diploma -
Lagrange High School