Linnea Sward
Grand Rapids
Summary
Dynamic Location Manager at Joost Vapor, recognized for exceeding sales targets and enhancing customer satisfaction through exceptional service and active listening. Proven ability in team supervision and project management, ensuring compliance with health regulations while fostering strong relationships with clients. Skilled in creative problem-solving and meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Location Manager
Joost Vapor / Dr.E's Smoke Shop
04.2022 - Current
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
- Build relationships with regular customers and cater to their specific needs with active listening
- Adjust to learning new product often and relay information and knowledge to customers so they can use their device with confidence.
- Exceeded sales targets.
- Maintain a clean environment.
Housekeeper
North Ottawa Community Hospital
01.2022 - 04.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Changed bed linens and collected soiled linens for cleaning.
- Sorted, laundered and put away various laundry items.
- Cleaned and disinfected rooms prior to surgery
- Disinfected tools prior to surgery
Life Enrichment Coordinator
Addington Place of Lakeside Vista
03.2018 - 12.2021
- Encouraged creative expression through art, music, and writing workshops designed for various skill levels.
- Provided necessary assistance during meal times or personal care routines when needed to ensure comprehensive support beyond scheduled activity programming.
- Provided valuable input on program development during team meetings to continually enhance service offerings.
- Facilitated open communication channels between residents, families, and staff regarding ongoing activity programs and individual preferences.
- Promoted cognitive stimulation with thought-provoking games, puzzles, and memory exercises tailored to individual abilities.
- Adapted activities as needed to accommodate varying physical and cognitive abilities, ensuring all residents could participate in programming efforts.
- Utilized effective time management skills to balance planning responsibilities alongside direct resident engagement in daily programming efforts.
- Enhanced residents'' quality of life by implementing engaging and diverse activities tailored to individual needs.
- Boosted social interaction among residents through facilitating group events and outings.
- Improved emotional well-being of residents by offering compassionate companionship and active listening.
- Maintained a positive and uplifting attitude when inviting residents to group activities
Activities Assistant
Grace Of Douglas
01.2017 - 10.2017
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Maintained an uplifting and positive attitude when approaching residents and family members
Housekeeper
Kinsleys Bed & Breakfast
02.2016 - 09.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained professional and friendly approaches to guests
- Helped cook breakfast meals for guests
- Served breakfast to guests
- Cleaned breakfast area
Education
High School Diploma -
Insight School of Michigan
Fennville, MI05-2016
Skills
- Team supervision
- Customer service
- Sales development
- Documentation
- Sales
- Self-driven and motivated
- Active listening
- Attention to detail
- Teamwork and collaboration
- Negotiation
- Relationship building
- Interpersonal communication
- Creative thinking
Timeline
Location Manager
Joost Vapor / Dr.E's Smoke Shop
04.2022 - Current
Housekeeper
North Ottawa Community Hospital
01.2022 - 04.2022
Life Enrichment Coordinator
Addington Place of Lakeside Vista
03.2018 - 12.2021
Activities Assistant
Grace Of Douglas
01.2017 - 10.2017
Housekeeper
Kinsleys Bed & Breakfast
02.2016 - 09.2016
High School Diploma -
Insight School of Michigan
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