Linochka Diaz Garcia
Dothan
Summary
Dynamic professional with extensive experience at Wiregrass Wellness Center, specializing in customer service and document organization. Proven expertise in managing multi-line telephones and coordinating appointments efficiently. Bilingual communicator with strong problem-solving skills, dedicated to maintaining HIPAA compliance and enhancing patient satisfaction through effective support. Skilled in negotiation and comfortable interacting with all levels of organization and the public.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist , CMA
Wiregrass Wellness Center
Dothan
02.2023 - Current
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Administered medications under physician's supervision.
Legal Intake Specialist
The Cochran Firm
Dothan
06.2021 - 04.2025
- As an Intake Specialist, my primary duty is to gather specific information, whether it be in a legal or care environment. As a Legal Intake Specialist, also known as a claims intake specialist, I gather information from new prospective clients for the law firm. I recorded the clients' history and why they are seeking legal services. That includes medical history, criminal history, even reports, and investigation findings.
- Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Processed closing documents and transactional documents for legal review.
- Advised attorneys on probable outcomes of cases based on legal precedents and personal research.
- Opened new client files and new matters in CMS.
- Assisted attorneys in court by managing exhibits, taking notes, and ensuring all necessary materials were available.
- Maintained professional knowledge by attending legal workshops, reviewing professional publications, and participating in professional societies.
Patient Service Representative
Flowers Hospital
Dothan
03.2020 - 06.2021
- Greeted patients upon arrival and directed them to the appropriate area.
- Sorted and distributed incoming mail daily.
- Collaborated with clinical and administrative staff to meet patient needs.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Registered patients by verifying records to update computer system and patient charts.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Keeping all information confidential
- Translated to the Doctors when there was a need
Education
CMMA
Remington College
Maple Heights, OH01-2011
High School Diploma -
James Ford Rhodes
Cleveland, OHIO05-2008
Skills
- R
- POffice equipment operation
- Multi-line telephone management
- Document organization
- Appointment coordination
- Customer service excellence
- Data entry proficiency
- Problem solving
- File management
- Telephone communication
- Bank deposits handling
- Professionalism in service
- ICD-10 knowledge
- Bilingual communication
- HIPAA compliance
- Microsoft Office proficiency
- Recordkeeping skills
- Time management expertise
- Public speaking abilities
- Verbal communication skills
- Supervision and leadership capabilities
- Remote office support
- CPR
- Phlebotomy
- Quality Control
- AED
- BLS
Certification
- Certified Clinical Medical Assistant ( CCMA)
- Certified Professional Coder
- RHIT
- Ohio State University
Languages
Spanish
Full Professional
Timeline
Receptionist , CMA
Wiregrass Wellness Center
02.2023 - Current
Legal Intake Specialist
The Cochran Firm
06.2021 - 04.2025
Patient Service Representative
Flowers Hospital
03.2020 - 06.2021
CMMA
Remington College
High School Diploma -
James Ford Rhodes