Lirio Smith
Grovetown,USA
Summary
Dynamic customer service professional with extensive experience at Army and Air Force Exchange Services. Proven expertise in operations and inventory management, complemented by strong organizational skills. Enhanced customer experiences and efficiently handling financial transactions. Proficient in Microsoft Office, ensuring accurate documentation and reporting. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Army and Air Force Exchange Services
Fort Huachuca, AZ
01.2025 - 02.2025
- Front-end associate in charge of all customer-related concerns, which include returns, exchanges, etc.
- Assist every customer with their Military Star (credit program) account.
- Helping customers with their checkouts and giving them the best shopping experience.
Shift Manager
Army and Air Force Exchange Services
Fort Cavazos, TX
04.2022 - 12.2024
- In charge of managing and supervising the store during the shift time frame, which includes the opening and closing procedures.
- Do the overall task, which includes the end-of-day report on the closing shift schedule.
- Receiving and write-offs.
- Assigned and responsible for the everyday tasks that need to be done for the day.
- Send emails and reports with regard to work-related matters.
- Over-all customer service concern
Customer Experience Associate
Army and Air Force Exchange Services
Fort Huachuca, AZ
12.2019 - 04.2022
- Provide quality service to every customer by providing good shopping experience
- Assist every customer with their queries and check-outs
- Stocking and Facing Goods/ Items
- Do multi-tasking on every detail that needs to be done at the store
Business Management Officer
The Xevera Mabalacat Homeowners Assoc. Inc.
Mabalacat City, Philippines
04.2019 - 09.2019
- Manage all transactions regarding purchasing
- Deal with all the possible suppliers the company may be needing
- Authorized to do all bank transactions including encashments for budget needed
- Give assistance and support to other departments with regards to their programs & projects
Accounting Staff
The Xevera Mabalacat Homeowners Assoc. Inc.
Mabalacat City, Philippines
04.2014 - 04.2019
- Handled cash and deposits using proper accounting procedures and documentation
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information
- Prepared bank statements, deposits and other bank forms with accuracy and speed
- Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports
- Coded invoices and other records to maintain organized and accurate records
- Operated QNE System & Microsoft Excel to enter financial data and compile reports
Education
Associate in Information Technology - Computer System Design And Programing
AMA Computer Learning College
Meycauayan, Bulacan, Philippines03-2007
Bachelor of Science - Financial Management
Colegio De San Juan De Letran
Intramuros, Philippines03-2004
Skills
- Customer Service
- Microsoft Office proficiency
- Multitasking and prioritization
- Administrative and clerical support
- Inventory Control and Management
- Organizational skills
- Data entry and documentation
- Accounting Support
- Back-office operations
- Cash deposit and handling
- Team leader
- Time management
- Tactful and diplomatic
- Merchandise upselling
Affiliations
- Retail Management Academy Certified
Timeline
Customer Service Associate
Army and Air Force Exchange Services
01.2025 - 02.2025
Shift Manager
Army and Air Force Exchange Services
04.2022 - 12.2024
Customer Experience Associate
Army and Air Force Exchange Services
12.2019 - 04.2022
Business Management Officer
The Xevera Mabalacat Homeowners Assoc. Inc.
04.2019 - 09.2019
Accounting Staff
The Xevera Mabalacat Homeowners Assoc. Inc.
04.2014 - 04.2019
Associate in Information Technology - Computer System Design And Programing
AMA Computer Learning College
Bachelor of Science - Financial Management
Colegio De San Juan De Letran