Lisa Bach
Ormond Beach
Summary
Versatile professional with a strong background in customer service, operations management, and community engagement. Demonstrates effective leadership and relationship-building skills, with a track record of enhancing client satisfaction and operational efficiency. Experienced in managing diverse teams and coordinating events, driving successful fundraising efforts and maintaining financial accountability.
Overview
33
33
years of professional experience
Work History
Cashier
Winners Internet Café
03.2022 - 04.2023
- Welcomed customers and ensured positive initial interactions.
- Handled cash transactions accurately and maintained a balanced cash drawer.
- Served drinks and snacks to customers, enhancing their experience.
- Assisted customers with computer usage and made them feel comfortable.
- Engaged in friendly conversations to build rapport and customer loyalty.
Owner
Neat Sweet Cleaning
02.2019 - 06.2022
- Managed daily operations of cleaning business serving residential and commercial clients.
- Delivered exceptional cleaning services, ensuring client satisfaction and retention.
- Developed strong relationships with clients through dependable service and attention to detail.
- Trained and supervised staff to maintain high standards of cleanliness and professionalism.
- Implemented efficient cleaning protocols, improving overall service quality and efficiency.
Retina Technician
Central Florida Retina
03.2014 - 01.2016
- Conducted vision assessments and eye pressure tests for patients.
- Assisted in dilating patients' eyes for thorough examinations.
- Coordinated patient flow to ensure timely appointments with doctors.
- Maintained accurate records of patient data and test results.
- Educated patients on procedures and post-exam care.
Dietary Manager
Bishops Glen
01.2003 - 01.2005
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
- Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
- Monitored production to check safety, standardized production and appropriate portioning.
Manager
Burger King
04.1990 - 08.1999
- Managed daily operations of cleaning business serving residential and commercial clients.
- Delivered exceptional cleaning services, ensuring client satisfaction and retention.
- Developed strong relationships with clients through dependable service and attention to detail.
- Trained and supervised staff to maintain high standards of cleanliness and professionalism.
- Implemented efficient cleaning protocols, improving overall service quality and efficiency.
Education
GED -
Daytona State
Skills
- Customer service
- Cash handling
- Team leadership
- Operations management
- Event coordination
- Financial management
- Client relations
- Training and supervision
- Process improvement
- Data management
Additional Information
Volunteer/Ormond beach Elementary
Treasurer/Fundraising Coordinator
Timeline
Cashier
Winners Internet Café
03.2022 - 04.2023
Owner
Neat Sweet Cleaning
02.2019 - 06.2022
Retina Technician
Central Florida Retina
03.2014 - 01.2016
Dietary Manager
Bishops Glen
01.2003 - 01.2005
Manager
Burger King
04.1990 - 08.1999
GED -
Daytona State
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