Lisa Back
Halethorpe,MD
Summary
Dynamic and detail-oriented Medical Receptionist with extensive experience at Dr Malik and Associates. Expert in patient scheduling and insurance verification, ensuring seamless front desk operations. Recognized for delivering exceptional customer service and maintaining HIPAA compliance, contributing to enhanced patient satisfaction and efficient healthcare delivery.
Overview
23
23
years of professional experience
Work History
Medical Receptionist
Dr Malik and Associates
02.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Shampoo Girl
Perfect Touch
08.2002 - 08.2004
- Demonstrated excellent time management skills by consistently meeting targeted appointment durations without sacrificing service quality.
- Managed appointment scheduling for shampoo services efficiently, maximizing daily productivity.
- Ensured compliance with sanitary practices for all tools and equipment, maintaining a hygienic environment for clients.
- Attended professional development workshops to stay current on industry trends and techniques, elevating service quality.
- Provided exceptional scalp massages during treatments, enhancing relaxation for clients.
- Upheld strict confidentiality regarding client information and preferences, establishing trust among clientele.
- Educated clients on appropriate hair care products for their specific needs, supporting sales initiatives.
- Supported stylists in preparing clients for haircuts or color services by properly sectioning hair as needed.
- Collaborated with stylists to ensure seamless transition between shampooing and styling appointments.
- Offered attentive assistance to stylists upon request during busy periods or special events at the salon.
Receptionist
Get Back Plumbing
05.2016 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Receptionist
Noahs Ark Veterinary and Boarding Resort
03.2007 - 04.2014
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
High School Diploma - Cosmetology
Western Technolgy of Environmental Science
Catonsville, MD06.2004
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Microsoft office
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Records management
- Electronic medical records
- Letter preparation
- Medical records management
- Documentation
- Patient callbacks
- Co-payment collection
- Insurance verifications
- Customer service
Timeline
Medical Receptionist
Dr Malik and Associates
02.2022 - Current
Receptionist
Get Back Plumbing
05.2016 - 05.2018
Receptionist
Noahs Ark Veterinary and Boarding Resort
03.2007 - 04.2014
Shampoo Girl
Perfect Touch
08.2002 - 08.2004
High School Diploma - Cosmetology
Western Technolgy of Environmental Science
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