Lisa Bates
Magna,UT
Summary
Detail-oriented Administrative Assistant with over 13 years of experience in optimizing communication between departments. Skilled in multitasking and enhancing operational efficiency, committed to fostering strong customer relationships and delivering exceptional service.
Overview
19
19
years of professional experience
Work History
Administrative Assistant Specialist
TForce Freight
Salt Lake City, UT
10.2012 - Current
- Coordinated communication between departments to enhance operational efficiency.
- Developed and maintained filing systems for accurate record-keeping.
- Streamlined office procedures to improve workflow and reduce turnaround times.
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Collaborated with colleagues to develop streamlined procedures, ultimately increasing overall productivity.
- Identified areas of improvement within administrative processes through thorough review techniques.
- Addressed complex inquiries from both internal personnel and external parties with professionalism.
- Improved office communication by creating clear and concise reports for internal distribution.
- Provided exceptional customer service to clients and vendors, fostering strong professional relationships.
- Served as a liaison between departments, facilitating effective communication and collaboration across teams.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
ADMINISTRATIVE ASSISTANT/Data Analyst
AMERICAN EXPRESS
TAYLORSVILLE, UT
03.2007 - 06.2011
- Coordinated complex schedules for senior executives, ensuring timely meetings and efficient use of resources.
- Managed correspondence and communication channels, enhancing information flow across departments.
- Streamlined office procedures, resulting in improved workflow and reduced administrative delays.
- Developed and maintained filing systems, ensuring easy access to critical documents and information.
- Collaborated with cross-functional teams to support project execution and enhance operational performance.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Analyzed complex datasets to identify trends and insights for strategic decision-making.
- Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.
- Facilitated cross-departmental data integration, enhancing overall data coherence and utility.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
Education
High School Diploma -
Cyprus High School
Magna, Ut06-1989
Skills
- Verbal communication
- Data entry proficiency
- Problem-solving abilities
- Multitasking Abilities
- Telephone and email etiquette
- Basic accounting
- Customer relations
- Scheduling appointments
- Document management
- Attention to detail
- Problem-solving
- Customer service
- Time management
Timeline
Administrative Assistant Specialist
TForce Freight
10.2012 - Current
ADMINISTRATIVE ASSISTANT/Data Analyst
AMERICAN EXPRESS
03.2007 - 06.2011
High School Diploma -
Cyprus High School