Lisa Bates
Anne Arundel County PublicSchools
Rotonda West
34
years of professional experience
Reliable and adaptable professional with a long background in front desk and clerical support. Brings strong communication, confidentiality, and attention to detail to daily office operations. Focused on improving efficiency, maintaining accurate records, and delivering professional service.
Work History
Guidance Secretary
20 Years 9 Months- Coordinated student registration, enrollment paperwork, and records updates for office efficiency.
- Managed attendance records, student files, and daily clerical operations with accuracy and confidentiality.
- Prepared correspondence, memos, and school communications using clear, professional formatting.
- Answered multi-line phones, greeted visitors, and directed inquiries to appropriate staff members.
- Scheduled appointments, meetings, and conferences while maintaining organized calendars.
- Supported administrators with report preparation, data entry, and document processing.
- Maintained office supplies, filing systems, and front office workflow to support daily operations.
- Assessed student progress through regular meetings with teachers and counselors, identifying areas requiring further assistance or support services.
- Maintained a welcoming office environment conducive to open dialogue between students and staff members alike.
- Processed student registrations and withdrawals.
- Managed confidential student records with accuracy and care, maintaining privacy standards as required by law.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Custom Framer
24 Years 11 Months- Measured, cut, and assembled custom frames to exact specifications
- Selected moldings, mats, and glazing to match artwork requirements
- Inspected finished pieces for alignment, fit, and surface quality
- Operated framing tools and equipment safely to maintain production consistency
Front Desk Medical Secretary
2 Months- Verified insurance coverage and obtained authorizations for procedures and referrals.
- Managed patient records in EMR, ensuring accurate documentation and confidentiality.
- Scheduled dermatology appointments and coordinated provider calendars to maintain efficient patient flow.
- Answered multi-line calls, triaged inquiries, and directed patients to appropriate staff.
- Prepared charts, consent forms, and visit documentation for clinical encounters.
- Resolved scheduling conflicts and registration issues while maintaining courteous patient service.
- Supported front-desk operations by processing messages, faxes, and administrative correspondence.
- Prioritized calls through the screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
Front Desk Receptionist
2 Years 10 Months- Greeted patients, verified demographics, and maintained courteous front desk flow.
- Scheduled appointments, managed calendars, and coordinated provider availability.
- Answered multi-line phones, routed inquiries, and relayed messages promptly.
- Collected copays, processed payments, and balanced daily receipts accurately.
- Updated patient records, entered insurance details, and safeguarded confidential information.
- Checked insurance eligibility, obtained authorizations, and resolved coverage discrepancies.
- Assisted staff with patient check-in, registration, and office workflow continuity.
- Organized charts, referrals, and intake paperwork for efficient clinic operations.
- Greeted guests at the front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Education
High School Diploma
Skills
File management
Exceptional organization
Office administration
Data entry proficiency
Records management
Timeline
Guidance Secretary
Anne Arundel County PublicSchools
07.2005 - 04.2026Read More
Front Desk Medical Secretary
Anne Arundel Dermatology
02.2004 - 04.2004Read More
Front Desk Receptionist
Bay Area Orthopedics and Sports Medicine
06.2001 - 04.2004Read More
Custom Framer
King James Galleries & Custom Framing
08.1992 - 07.2017Read More
Westminster High School
High School Diploma
Read More