Lisa Bentrup
Workmans Travel Center
Lowell,AR
15
years of professional experience
Detail-oriented cashier with expertise in customer service and cash handling. Proven ability to resolve inquiries and enhance customer satisfaction while maintaining accuracy in transactions.
Work History
Cashier
3 Years 7 Months- Processed customer transactions accurately using POS systems.
- Monitored cash drawer accuracy and performed end-of-shift reconciliations diligently.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to clean and safe shopping environment. performed regular sanitation of checkout area.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided excellent customer service, resolving inquiries and complaints efficiently.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted in inventory management by restocking shelves promptly.
Amazon Associate
5 Months- Oversaw daily operations to ensure efficient order fulfillment and inventory management.
- Optimized product placement strategies to enhance picking efficiency.
- Trained new associates on safety protocols and operational procedures.
- Conducted regular quality checks to maintain high standards in order accuracy.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Sales Manager
8 Years 1 Month- Led sales team to achieve revenue targets through effective training and motivation strategies.
- Developed and implemented promotional strategies to enhance product visibility and drive customer engagement.
- Analyzed market trends to identify opportunities for growth and adjust sales tactics accordingly.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Skills
Cash handling
Customer service
Exceptional customer service
Customer support
Refund handling
Product restocking
Merchandise restocking
Health and safety compliance
Attention to detail
Time management skills
Integrity and reliability
Reliability and punctuality
Patience and empathy
Inventory management
Inventory control
Retail merchandising
Problem-solving
Timeline
Cashier
Workmans Travel Center
01.2023 - 08.2026Read More
Amazon Associate
Amazon Warehouse
02.2022 - 07.2022Read More
Sales Manager
Kum & Go
03.2011 - 04.2019Read More