Lisa Bilo
Powhatan,VA
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Assistant Manager
Murphy's USA
Powhatan, Virginia
05.2025 - Current
- Coordinated inventory management and ensured product availability.
- Implemented promotional displays to enhance customer engagement and sales.
- Assisted in managing daily store operations and staff scheduling.
- Provided training and support to new team members for effective service.
Shift Leader
Walgreens
Richmond, VA
09.2019 - 03.2022
- Supervised team members during shifts to ensure smooth operations and customer service.
- Trained new employees on store policies, procedures, and customer engagement techniques.
- Managed inventory levels and restocked shelves to maintain product availability.
Manager
7-eleven
Midlothian, Virginia
10.2012 - 07.2019
- Supervised daily operations and ensured store compliance with company policies.
- Scheduled staff shifts and optimized labor allocations for operational efficiency.
- Managed inventory levels and coordinated timely stock replenishment processes.
- Trained and developed team members on customer service and operational procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Legal Assistant - Legal Studies
Bryant & Stratton College
Richmond, VA 09.2008 - 07.2010
Skills
- Inventory management
- Operational efficiency
- Staff scheduling
- Employee scheduling
- Promotional strategies
- Customer engagement
- Customer service
- Team training
- Leadership skills
- Attention to detail
Timeline
Assistant Manager
Murphy's USA
05.2025 - Current
Shift Leader
Walgreens
09.2019 - 03.2022
Manager
7-eleven
10.2012 - 07.2019
Legal Assistant - Legal Studies
Bryant & Stratton College
09.2008 - 07.2010