Lisa Black
Toledo
Overview
16
16
years of professional experience
Work History
Manager
Rainbow Laundromat
Toledo
08.2010 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Directed recruitment, hiring, and training of new staff
- Operated washing machines, dryers, extractors, and other laundry equipment.
- Maintained records of all laundry services provided in logbooks.
- Assisted customers with their inquiries regarding laundry services.
- Prepared invoices for completed orders based on customer requirements.
- Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
Education
GED -
Monroe High School
Monroe MiSkills
- Staff Management
- Financial records oversight
- Staff Training and Development
- Sales management
Timeline
Manager
Rainbow Laundromat
08.2010 - Current
GED -
Monroe High School