LISA BUTLER
Duncanville,TX
Summary
Enthusiastic individual with a dedicated work ethic with over 10 years experience in a management position. A real go-getter promoting individual and team evaluation skills and talented at engaging customers. Dedicated to making a lasting impact on store sales and team cohesiveness.
Overview
14
14
years of professional experience
Work History
Assistant Sales Manager
My Eye Lab
08.2020 - Current
- Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience
- Support Sales Manager duties frequently acting as Manager on duty
- Sizing and styling, upselling lens options, informing patients of benefits regarding different lens options and add-ons
- Verifying insurance, explaining benefits and applying benefits
- Contact lens training
- Dispensing, adjustments and repairs.
- Resolve customer complaints, diffuse unsatisfied patients, and provide solutions to remedy situations.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
Customer Service
JD Power
07.2019 - 08.2020
- Conduct interviews/surveys with people over the telephone in accordance with instructions given
- Identify eligible respondents, collect and record responses accurately
- Verify and update demographic information as needed
- Provide excellent customer service to everyone that I speak to.
Office Manager/Billing Cooridinator
Innovative Medical Solutions
01.2008 - 01.2019
- Hired and trained administrative employees, employee scheduling and over saw daily operations of three offices.
- Prepare patient statements, resolve billing complaints, set up payment arrangements.
- Review and submit all claims to insurance companies, post insurance payments.
- Handle all correspondence from insurance companies, prepare appeals, up date fee schedule.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Associate of Science -
North Central Texas College
Gainesville, TXSkills
- Customer Service
- Detail-Oriented
- Team oriented
- Customer Complaint Resolution
- Time Management
- Leadership
- Time Management
- Goal Oriented
- Time Management
- Communication
Timeline
Assistant Sales Manager
My Eye Lab
08.2020 - Current
Customer Service
JD Power
07.2019 - 08.2020
Office Manager/Billing Cooridinator
Innovative Medical Solutions
01.2008 - 01.2019
Associate of Science -
North Central Texas College