Lisa Cao
Middle Village
Summary
Reliable Medical Support professional with 1 year of experience. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Medical Assistant position. Ready to help the team achieve company goals.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Tien Cardiology
12.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries promptly.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated patient scheduling, check-in, check-out and billing payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Medical Assistant
Geng Yiping
05.2022 - 01.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration, and vaccine logs to maintain current tracking documentation.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing, and scanning documents.
Education
Bachelor of Science - Psychology
The City College Of New York
New York, NY06.2024
Skills
- Human Anatomy and Physiology
- Direct Patient Care
- Proper Sterilization Techniques
- Charting Expertise
- Restocking Lab Supplies
- Customer Service
- Patient Management
- Medical Procedures Understanding
- Bookkeeping Support
- Documentation Procedures Expertise
Timeline
Medical Receptionist
Tien Cardiology
12.2023 - Current
Medical Assistant
Geng Yiping
05.2022 - 01.2023
Bachelor of Science - Psychology
The City College Of New York
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