Lisa Ceesay
Lane,USA
Summary
Professional with significant experience in administrative support and office management. Strong focus on team collaboration and achieving results. Skilled in scheduling, communication, and problem-solving. Reliable, adaptable, and ready to contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Specialist II
Williamsburg County Department of Social Services
01.2024 - Current
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Developed and maintained filing systems, improving document retrieval and organizational processes.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
Wraparound Specialist
Family Preservation Community Services
03.2020 - 11.2024
- Provided youths with redirection and modeling of appropriate behaviors in order to enhance his or her functioning within the home or community
- Assisted youths in the restoration or strengthening of skills needed to promote and sustain independence in their living, learning and social environment
- Provided guidance to the family or caregiver on navigating systems that supported youths.
Direct Support Professional
Williamsburg County Disability Special Needs Board
03.2021 - 10.2023
- Provided assistance and care for individuals with intellectual disabilities
- Assisted individuals in completing training objectives
- Transported individuals to and from activities and appointments
- Documented and administered medication to the consumers as instructed by nursing staff
- Ensured all individuals are accounted for at all times.
Customer Service Representative
Sykes Enterprise
02.2019 - 09.2019
- Answered inbound calls professionally and within company guidelines
- Assisted customers with billing questions
- Directed customers to the correct department for conflict resolution
- Processed credit applications for telephone, internet and cable services
- Ensured customer accounts were documented accurately with steps taken to resolve issues.
Dietary/Cook
Lake Moultrie Nursing Home
01.2018 - 01.2019
- Cooked and Prepared meals for residents following guidelines set forth by DHEC.
- Stocked and put away food and other materials.
- Ensured outdated materials were discarded in a timely manner.
- Maintained a clean working environment by following all safety procedures.
Cashier/Waitress
Kingstree Seafood
01.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to ensure smooth operations during peak hours.
- Delivered exceptional customer service and resolved inquiries efficiently.
- Processed transactions accurately using point-of-sale systems.
Secretary/Office Manager
WCSD
01.2013 - 01.2016
- Welcomed and directed guests (in person or by telephone) appropriately
- Composed and prepared documents and other written materials for the purpose of communicating information to schools and district personnel, the public, state officials, etc.
- Processed documents and materials for the purpose of disseminating information to appropriate parties.
- Maintained inventory of office supplies for the purpose of ensuring availability of required items.
- Acted as a liaison between the principals and district personnel, the public, state officials, etc.
- Performed other duties as assigned.
- Managed scheduling and calendar for senior leadership, ensuring optimal time allocation and efficiency.
- Coordinated communication between departments, enhancing collaboration and information flow.
Lab Proctor
Williamsburg County School District
01.2012 - 01.2013
- Monitored the computer laboratory and ensured students adhere to computer lab use guidelines.
- Collected and recorded data regarding student attendance, equipment performance, and inventory.
- Complied with all standards and procedures established by the district.
- Assisted students individually or in small groups with use of hardware and software applications.
- Supervised student testing environments to ensure compliance with assessment protocols.
- Monitored test-taker behavior to prevent misconduct and ensure a fair testing experience.
Education
BS - Industrial Engineering Technology
South Carolina State University
Orangeburg, SC12-1994
Bachelor of Science - Applied Mathematics
Claflin University
Orangeburg, SC06-1995
Skills
- Verbal communication
- Proficient in Windows
- Office record management
- Documentation and recordkeeping
- Confidentiality and data protection
- Office management
- Customer service
- Customer relations and communications
- Multitasking and time management
- Administrative procedures
- Clerical support
Certification
- Customer Service Training
- Technical Support in Basic Computer Troubleshooting
- Professional Development & Management for Supervisors
Timeline
Administrative Specialist II
Williamsburg County Department of Social Services
01.2024 - Current
Direct Support Professional
Williamsburg County Disability Special Needs Board
03.2021 - 10.2023
Wraparound Specialist
Family Preservation Community Services
03.2020 - 11.2024
Customer Service Representative
Sykes Enterprise
02.2019 - 09.2019
Dietary/Cook
Lake Moultrie Nursing Home
01.2018 - 01.2019
Cashier/Waitress
Kingstree Seafood
01.2017 - 01.2018
Secretary/Office Manager
WCSD
01.2013 - 01.2016
Lab Proctor
Williamsburg County School District
01.2012 - 01.2013
BS - Industrial Engineering Technology
South Carolina State University
Bachelor of Science - Applied Mathematics
Claflin University