Lisa Chambers
Napavine,WA
Summary
Licensed Insurance Agent with 12 years of experience in property, casualty, life, and health insurance for Washington and Oregon. Strong leadership skills developed in diverse, fast-paced environments, with a commitment to detail and a positive attitude. Energetic with excellent client and project management skills, consistently delivering services that exceed expectations. Highly motivated team player, adept at fostering a positive work environment and adapting to various working conditions.
Overview
29
29
years of professional experience
Work History
Insurance Agent
State Farm
03.2023 - Current
- · Assessed and analyzed clients' insurance needs, providing customized solutions in property, casualty, life, and health insurance.
- · Conducted outreach through networking, referrals, and community events to generate new business and expand client base.
- · Managed client accounts, ensuring accuracy of personal and confidential information while maintaining compliance with industry regulations.
- · Built and maintained strong client relationships, delivering exceptional customer service and support throughout policy lifecycle.
- · Collaborated with team members to meet and exceed sales goals set by district office, fostering cohesive and motivated work environment.
- · Stayed updated on industry trends and changes in regulations through continuous training and professional development.
- · Educated clients on policy options, coverage details, and claims processes, ensuring they were well-informed and satisfied with their insurance choices.
Insurance Agent
Farmers Insurance
09.2012 - 09.2023
- Engaged with potential new clients to review and discuss insurance coverage options through direct marketing, cold calling, and social media initiatives
- Participated in continuous training to meet and exceed industry standards while maintaining all licensing requirements
- Managed client accounts, ensuring confidential information was up to date and secure
- Collaborated with agents and staff to surpass monthly goals set by the district office, while providing exceptional customer service
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Small Business Owner
The Coffee Cabin
12.2004 - 12.2012
- Managed billing, invoicing, and account statements efficiently across multiple computer systems
- Designed and executed strategies to enhance customer satisfaction and loyalty
- Recruited, hired, and trained service representatives to ensure consistent standards of excellence
- Ensured compliance with sanitation, health, and safety standards and maintained organized certification records
- Fostered effective communication with customers and employees to provide information and resolve queries professionally
Adult WIA Trainer
Tacoma Goodwill
04.2010 - 07.2010
- Developed and implemented a program to teach customer service skills to adults in the Workforce Investment Act program
- Conducted orientations to foster positive attitudes towards organizational objectives
- Trained participants on company customer service policies and beverage preparation skills in a retail setting
Customer Sales & Service Representative
AT&T Broadband
07.1995 - 02.2003
- Managed an average of 50 customer service calls daily, recommending products that aligned with customer needs
- Processed up to 50 new customer orders per day efficiently
- Handled merchandise exchanges promptly while ensuring that customer issues were resolved satisfactorily
Education
Associate of Applied Science -
01.1992
Skills
- Customer Service
- Sales and Marketing
- Computer Proficiency
- Employee Training
- Accounting Skills
- Attention to Detail
- Problem Solving
- Self-Motivation
- Effective Communication
- Time Management
- Critical Thinking
- Account Management
Accomplishments
- Insurance License, 12/01/2012
- Business Owner, 01/01/2004
- Associate of Applied Science, 01/01/1992
Timeline
Insurance Agent
State Farm
03.2023 - Current
Insurance Agent
Farmers Insurance
09.2012 - 09.2023
Adult WIA Trainer
Tacoma Goodwill
04.2010 - 07.2010
Small Business Owner
The Coffee Cabin
12.2004 - 12.2012
Customer Sales & Service Representative
AT&T Broadband
07.1995 - 02.2003
Associate of Applied Science -
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
SHELIA HOODSHELIA HOOD
Claims Specialists at State FarmClaims Specialists at State Farm
Andrew BonczkowskiAndrew Bonczkowski
Catastrophe Claims Adjuster at State FarmCatastrophe Claims Adjuster at State Farm
Dustin LampienDustin Lampien
Technician at Awesome FordTechnician at Awesome Ford