Lisa Chapman
Hendersonville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Realtor
EXP Realty
10.2018 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Sales and Service Representative
Working Solutions
10.2015 - 10.2018
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
Customer Sales and Service Representative
Frontier Logistics
03.2015 - 09.2015
- Maintained productivity and quality standards at all times.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
Customer Sales and Service Expert
AT&T
10.1989 - 06.2014
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Responded proactively and positively to rapid change.
Education
Bachelor of Arts - Marketing
University of Kentucky
Lexington, KY05.1982
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Works well independently
- Excellent teamwork
Timeline
Realtor
EXP Realty
10.2018 - Current
Sales and Service Representative
Working Solutions
10.2015 - 10.2018
Customer Sales and Service Representative
Frontier Logistics
03.2015 - 09.2015
Customer Sales and Service Expert
AT&T
10.1989 - 06.2014
Bachelor of Arts - Marketing
University of Kentucky